John-David Bories
Juvisy-sur-Orge,91
Summary
Dedicated, family-oriented professional with a strong command of English and a passion for entrepreneurship, successfully managing a small hobby business. Eager to contribute to a company that prioritizes its people, fostering a collaborative and supportive work environment. Committed to being an integral part of the organization's journey and success, bringing enthusiasm and a positive attitude to every challenge. Seeking opportunities that align with values of teamwork and growth.
Overview
12
12
years of professional experience
Work History
Lead Generation Specialist and Admin Support
Upwork
01.2023 - 08.2025
- List building
- Email verification
- Data validation
- Editing Excel and Google Sheets
- Data entry
- Research
- Developed targeted lead generation strategies to enhance client acquisition efforts.
- Utilized CRM tools to track and manage prospective client interactions effectively.
Outreach Supervisor / Lead Generation Specialist
Accelerate Agency
07.2021 - 10.2022
- Performance and team management
- Task delegation
- Prospecting and keyword research
- Lead generation
- Email management
- Identifying and reporting trends, patterns, and areas for improvement
Customer Service VA
Datamatics
01.2020 - 06.2020
- Handling customer concerns via phone, email, or chat
- Maintaining accurate customer records
- A little bit of tech support
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Quality Assurance Analyst
TREC Pacific
01.2018 - 12.2019
- Creating and analyzing reports
- Training and developing agent
- Evaluated call center interactions to ensure compliance with quality standards and company policies.
- Provided actionable feedback to agents based on performance assessments and customer satisfaction metrics.
- Developed and implemented training materials to enhance agent performance and service delivery.
- Maintained detailed records of quality evaluations, providing valuable insights for ongoing performance reviews and improvement initiatives.
- Served as a subject matter expert on call center quality assurance, providing guidance and expertise to colleagues and management as needed.
- Coaching and employee recognition
Healthcare Representative Tier 3
Alta Resources: Blue Cross-Blue Shield
10.2013 - 06.2016
- Facilitated patient enrollment processes, ensuring compliance with healthcare regulations and organizational standards.
- Managed inbound calls, addressing inquiries while providing exceptional customer service and support.
- Assist Tier 2 and consumers with basic questions
- Make customer callbacks and follow ups (if necessary)
- CRM Management
Education
Bachelor of Science - Psychology
Centro Escolar University
01.2008
Skills
- CRM management
- Open to training
- Collaborative team player
- Knowledgeable in widely used software tools
- 14 years of office experience
- Accurate data entry
- Customer Service-oriented
- Outbound calling
- I am currently learning French, and I am at the A11 level
- Research and reporting
- Cold calling
- Outbound marketing
Timeline
Lead Generation Specialist and Admin Support
Upwork
01.2023 - 08.2025
Outreach Supervisor / Lead Generation Specialist
Accelerate Agency
07.2021 - 10.2022
Customer Service VA
Datamatics
01.2020 - 06.2020
Quality Assurance Analyst
TREC Pacific
01.2018 - 12.2019
Healthcare Representative Tier 3
Alta Resources: Blue Cross-Blue Shield
10.2013 - 06.2016
Bachelor of Science - Psychology
Centro Escolar University