Jianhong Huang
Rennes
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
3
3
years of professional experience
Work History
Luxury Hotel Receptionist
Yourworld Hotel
YiWu
03.2023 - 09.2023
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Compiled daily reports of occupancy levels for management review.
- Responded to emergency situations in a timely manner.
Part-time Chinese Tutor
La famille de Mathilde
RENNES
01.2022 - 03.2023
- Answered student queries regarding assignments or other topics related to the coursework.
- Provided feedback on student performance and assisted in developing improvement strategies.
- Counseled students on academic issues such as study habits or test preparation methods.
After-sales Customer Service
Shenghan Import and Export Co., Ltd.
Yiwu
05.2021 - 09.2021
- Educated customers about company products and services to customers to drive sales.
- Demonstrated exceptional customer service skills and translated complex conversations into simple solutions and sales.
- Followed up after completed sales to check on customer satisfaction and offer additional services.
Nursing Intern
Yiwu People's Hospital
Yiwu
07.2020 - 05.2021
- Monitored vital signs of patients and reported any changes to the nurse on duty.
- Assisted with bedside procedures such as catheterizations, intubations and tracheostomies under the direction of a registered nurse or physician.
- Maintained accurate documentation of patient progress notes, charting information into electronic medical records systems.
Education
Master of Science - Sports&Tourism Management
Rennes School of Business
Rennes France05-2024
Bachelor of Science - Nursing
Huzhou University
Huzhou China06.2021
Skills
- Good at problem solving
- Good at teamwork
- Good at presentation
- Chinese（Native）
- English（C1） French (B1)
- Master Ps, CAD, Python, Excel
- Nursing Certificate
- Accounting Certificate
- Piano, Football, Drive
Available Time
Since 01/05/2024
Personal Information
- Age: 26 years old
- Nationality: Chinese
- Student Visa：Available working hours: 964 hours
Timeline
Luxury Hotel Receptionist
Yourworld Hotel
03.2023 - 09.2023
Part-time Chinese Tutor
La famille de Mathilde
01.2022 - 03.2023
After-sales Customer Service
Shenghan Import and Export Co., Ltd.
05.2021 - 09.2021
Nursing Intern
Yiwu People's Hospital
07.2020 - 05.2021
Master of Science - Sports&Tourism Management
Rennes School of Business
Bachelor of Science - Nursing
Huzhou University
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