Jerome Pagsanjan
Paris,Île-de-France
Summary
A highly skilled professional with expertise in ticket pricing, passenger check-in operations, and computer reservation systems. Demonstrates exceptional problem-solving and communication skills, remaining calm under pressure while navigating complex airport environments. Multilingual abilities enhance customer interactions and ensure seamless service delivery. Committed to leveraging extensive knowledge of airport terminology and customer navigation to optimise operational efficiency and enhance passenger experience.
Overview
3
3
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Costumer Service Assistance
group european handling
Orly, Île-de-France
2025.10 - 2026.10
- Checked in luggage, ensuring safe transportation to the correct destination.
- Organised queue formations during peak hours to maintain orderliness at the check-in counters.
- Managed gate announcements clearly, keeping passengers informed about important updates.
- Handled passenger queries politely and professionally, resulting in positive feedback from customers.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Handled ticketing and reservations procedures for seamless travel experience.
- Ensured efficiency with management of passenger luggage.
- Trained new hires on check-in procedures, fostering team competence and confidence.
- Provided vital flight information to passengers, ensuring informed travel decisions.
- Liaised effectively with security teams to ensure safe journeys for all passengers.
Chef
Rose bakery
Paris, Île-de-France
2013.07 - 2026.01
- Participated in local food festivals, elevated restaurant's reputation within the community.
- Led successful catering events provided excellent dining experiences for guests.
- Created balanced meal plans abiding by dietary restrictions.
- Collaborated closely with suppliers, secured fresh ingredients daily.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Transformed under-utilised ingredients into special menu items.
Multi-skilled Employee
Piano&Bene
Paris, FRANCE
2024.07 - 2025.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Computer Science
Asian college of Science and technology
San Fernando Pampanga Philippines 2006.06 - 2010.04
SKYFORM
Ivry sur Seine France 2025.07 - 2025.08
Skills
- Altea
- Gonow
- Calm under pressure
- Problem-solving
- Communication skills
- Multilingual
- Ticket pricing knowledge
- Passenger check-in operations
- Computer reservation system use
- Airport terminology
- Customer navigation
Languages
English
Advanced
French
Advanced (C1)
Tagalog
Proficient (C2)
Timeline
Costumer Service Assistance
group european handling
2025.10 - 2026.10
SKYFORM
2025.07 - 2025.08
Multi-skilled Employee
Piano&Bene
2024.07 - 2025.09
Chef
Rose bakery
2013.07 - 2026.01
Bachelor of Science - Computer Science
Asian college of Science and technology
2006.06 - 2010.04