Summary
Work History
Education
Skills
Additional Information
Timeline
Volunteer
JENNY MERLE

JENNY MERLE

INTERNATIONAL EXPERIENCED RETAIL MANAGER
Paris, France

Summary

Experienced Retail Manager dedicated to drive results, develop talents and offer excellent customer service environments.

Work History

AREA MANAGER NORTH

SUNGLASS HUT
Paris
04.2022 - Current
  • Supervise 3 DM with 3 Regions, 32+ Shops with Outlets, Stand Alone, Corners at Galleries Lafayette including Haussmann & Champs Elysees
  • Focus on Talent management with hiring qualified candidates
  • Strong partnership with HQ to better support shop managers and provide new efficient ways of communicating
  • Build partnerships with Galleries Lafayette Department Managers

MASTER FRANCHISE REGIONAL MANAGER

ADIDAS, PARIS AREA & BORDEAUX
Paris
11.2021 - 04.2022
  • Introduction to Franchise Group Chemla,
  • 8 Adidas Shops, 20+ Levis & Gedenim
  • Created Store Visit Recap and Audited current Shops
  • Supervised hiring for new Opening Adidas Cergy

Please note, I ended my probation period to join Sunglass Hut-Luxottica, the Franchise settings and Owners were not an ideal match.

DISTRICT RETAIL MANAGER USA

QUAY AUSTRALIA
Los Angeles
07.2017 - 10.2020
  • Successfully partnered with Director of Operations to create QUAY Retail division
  • Opening and supervising 10+ QUAY Shops in Sunny States: CA, Texas, Arizona, Nevada, Florida
  • Recruited & interviewed passionate and customer focused teams 180+ QUAY Ambassadors
  • Facilitated training programs and policies to create a unique selling culture as well as efficient in-shop processes
  • Partnerships with Product Teams & Marketing to actively develop merchandising solutions (retail Shop Product assortments, replenishment, in store MKT and communications to drive sales)
  • Product Launch and Collabs events
  • Actively partnered with Head of HR to create specific retail HR documentations as well as manage delicate In-Store HR issues.

Returned to France for family personal reasons.

SENIOR RETAIL MANAGER

VALUE RETAIL, LA VALLEE VILLAGE, Paris Area Marne-la-Vallé
05.2016 - 12.2016
  • Direct contact to boutiques within the mall & Key actor in supporting daily business assigned Portfolio of Lifestyle Brands (Polo Ralph Lauren, Diesel, UGG, Ted Baker, Lacoste, as well as Food & Beverages)
  • Analyze sales figures and identity opportunities of growth through merchandising, product selection, staffing, marketing, or special events linked to specific international guests such as Tourists, VIPs & upscale customers
  • Built partnerships with Head Office partners, District Managers and Head of Retail
  • Actively participate within VR Retail Europe to coordinate communication within Value Retail
  • Departments: Real estate, Construction, Operations, Customer Experience, Marketing and HR.

Assistant Manager

GALERIES LAFAYETTE DEPARTMENT STORES
Nice
01.2015 - 04.2015
  • CAP 3000 MALL French Riviera, Specific position leading to a General Director Positive induction, understood multi-brand management however ended probation period as Department Store setting was not a good fit.

COUNTRY RETAIL MANAGER

DESIGUAL
06.2013 - 11.2014
  • Optimize organization and Business strategy to drive sales and develop operational discipline and efficiency in the French Market
  • Direct report to 5 Regional Managers & 2 Visual Merchandisers
  • Coordinate support with Human Resources and administrative departments based in Barcelona HQ
  • Analyze daily sales reports, product analysis & responsible for monthly financial reports (PNL & Payroll)
  • Strong partnership in product development to adapt to French market with product design & buying
  • Actively develop DESIGUAL business by real estate growth & openings (July 2014 - 57 stores)
  • Manage annual meetings

AREA MANAGER

FOREVER 21
Paris
12.2011 - 05.2013
  • Implementation of brand in new market, create French structure such as Visuals, H.R, overall staffing
  • Participate in new openings in London and supervise French openings (construction, staffing,
  • Product, P.R.)
  • Union Delegation Syndical in Belgium
  • Driving market visits (Product follow up, new trends, company standards)
  • Development of store operational tools and Drive sales & develop succession of talents

COUNTRY RETAIL MANAGER

PUMA EUROPE
OENSINGEN
07.2008 - 02.2011
  • Promoted form DM in USA to County Manager based in Pretag, Retail European HQ
  • Supervise 18 stores (Full Price and Outlets) Flagships Paris & Amsterdam-190 employees
  • Supervise District Manager France and Visual Manager France & Benelux
  • Responsible for financial results, strategic business planning, cost savings, P&L
  • Ensure Human Resources requirements are met (trainings, facilitate field meetings, evaluations,
  • legal compliance such as workers’ council meetings, Safety-Security)
  • Partnerships with Wholesale (Product – Marketing “Think Globally Act Locally “Usain Bolt Events,
  • Soccer World Cup, Sponsoring)
  • Ensured 10 store closures in 2010, Union communications, field application and construction detail


RETAIL DISTRICT MANAGER

PUMA NORTH AMERICA, CAL & NV
LOS ANGELES, CA
01.2006 - 06.2008
  • Supervise 13 stores Full Price and Outlets stores South California & Nevada Las Vegas
  • Communicate effectively to provide a clear understanding of the PUMA Brand Values,
  • Retail business objectives and the company direction to achieve objectives and motivate staff
  • Facilitate weekly conference calls, sales & product feedback, monthly Store Manager touch bases
  • Conduct store visits to create and maintain excellent customer service
  • Network, recruit, develop and retain quality management teams to support retail succession needs both current and future
  • Manage new store openings as support manager with hiring, training, visual set up in Texas, Colorado, California

RETAIL STORE MANAGER

PUMA NORTH AMERICA
SAN DIEGO
06.2004 - 01.2006
  • Opening Store Manager in a brand-new market
  • Responsible for hiring quality staff, training, driving sales and ensured staff was motivated and
  • provided great customer service. Supervise local events partnerships PR

RETAIL STORE MANAGER

THE GAP INC, LA JOLLA
SAN DIEGO
06.2002 - 06.2003
  • Manage 35 employees
  • Train and develop team to achieve sales goals and company objectives
  • Ensure merchandising standards met company expectation
  • Manage loss and Inventory Control

ASSISTANT STORE MANAGER

THE GAP INC, Paris Center
PARIS
11.1998 - 05.2002


  • 10Million Euros Store-Flagship-65 employees- Merchandising Manager- Trainee for District-Drive Sales- Stockroom Supervision & Inventory Control
  • Management training MK Conseil Alternating work place / Classes


DEPARTMENT MANAGER

DECATHLON, Paris, Aqua
PARIS
01.1996 - 01.1998
  • S personnel, Sales results, and Product Orders- Replenishment strictly based on sales

Education

EM-Power Executive Coaching Trainings- Susan Nash Communicating with Style: Understanding -

01.2004 - 01.2010

BTS - Biochemistry & Microbiology

ESTBA
01.1994 - 01.1996

AVENTIS. Technician Microbiology Part -

09.1994 - 06.1996

BAC - Biology

LYCEE BLAISE PASCAL
ORSAY
09.1993 - 06.2022

Skills

    Retail Staff Management

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Additional Information

  • Dual Citizenship French & American. Fluent French & English, Minimal German, studied Spanish with DESIGUAL beginner level
  • Driver’s License French B & American CA
  • Born & raised in France: Paris & Bordeaux
  • Lived in the USA: San Diego, Los Angeles, Las Vegas & Lived in Switzerland: Basel
  • Passionate snowboarder (French Alps, Switzerland, Austria, Colorado, Utah)
  • Enjoys surfing &travelling (Hawaii (Kauai), Mauritius Island, Reunion Island, Bali, Canaries Islands,
  • Morocco, Senegal, Berlin, Prague, Scotland, Corsica, USA, Mexico)
  • Occasional runner. Pilates &. Yoga

Timeline

AREA MANAGER NORTH

SUNGLASS HUT
04.2022 - Current

MASTER FRANCHISE REGIONAL MANAGER

ADIDAS, PARIS AREA & BORDEAUX
11.2021 - 04.2022

DISTRICT RETAIL MANAGER USA

QUAY AUSTRALIA
07.2017 - 10.2020

SENIOR RETAIL MANAGER

VALUE RETAIL, LA VALLEE VILLAGE, Paris Area Marne-la-Vallé
05.2016 - 12.2016

Assistant Manager

GALERIES LAFAYETTE DEPARTMENT STORES
01.2015 - 04.2015

COUNTRY RETAIL MANAGER

DESIGUAL
06.2013 - 11.2014

AREA MANAGER

FOREVER 21
12.2011 - 05.2013

COUNTRY RETAIL MANAGER

PUMA EUROPE
07.2008 - 02.2011

RETAIL DISTRICT MANAGER

PUMA NORTH AMERICA, CAL & NV
01.2006 - 06.2008

RETAIL STORE MANAGER

PUMA NORTH AMERICA
06.2004 - 01.2006

EM-Power Executive Coaching Trainings- Susan Nash Communicating with Style: Understanding -

01.2004 - 01.2010

RETAIL STORE MANAGER

THE GAP INC, LA JOLLA
06.2002 - 06.2003

ASSISTANT STORE MANAGER

THE GAP INC, Paris Center
11.1998 - 05.2002

DEPARTMENT MANAGER

DECATHLON, Paris, Aqua
01.1996 - 01.1998

AVENTIS. Technician Microbiology Part -

09.1994 - 06.1996

BTS - Biochemistry & Microbiology

ESTBA
01.1994 - 01.1996

BAC - Biology

LYCEE BLAISE PASCAL
09.1993 - 06.2022
JENNY MERLEINTERNATIONAL EXPERIENCED RETAIL MANAGER