Jenny-Lainé Ngoulou
Paris
Summary
Bilingual looking for CDD/CDI stock manager or
stock or sales/customer service
Overview
8
8
years of professional experience
1
1
Certification
Work History
Private Sales Manager & Flow Coordinator
CARTIER
04.2023 - 12.2023
- Responsible for managing the Cartier staff purchasing site.
- Successfully processed, received and invoiced over 1,500 orders in Excel, SAP and Salesforce, generating over 1 million euros for Cartier.
- Meticulous management & inventory of watch, jewelry and leather goods stock.
- Excellent tracking of orders, payments, after-sales service (order returns, exchanges, cancellations & refunds) & complaints on SAP, SF, teams, email, etc.
- Excellent management of order collection appointments
- Management of order dispatch in France via email & via TEMIS, DHL, etc.
- Excellent training of a colleague in the use of SAP & SF tools
BILINGUAL CUSTOMER ADVISOR & E-COMMERCE
LVMH - Moët Hennessy (UK & FR market)
10.2022 - 01.2023
- Management of the official LVMH beverage sales site (CLOS19)
- Management of sales, inventory, orders, customer accounts, complaints, questions, information, etc. B2C and B2B on Salesforce
- Fraud management on Adyen, forter and Salesforce
- B2C/B2B order management on SFCC and Clos19
- Omnichannel management & communication with over 300 emails, 70 phone calls, 20 text messages on social networks (Facebook, Instagram, Twitter,...) per month via Odigo and Salesforce
- Communication with UK and FR distribution warehouses via Salesforce
- After-sales service management: returns, refunds, exchanges, etc.
Digital Business Partner (project Assistant)
NOVARTIS
12.2021 - 09.2022
- Integrated digital alongside other channels to offer a multi/omnichannel experience to our customers.
- Definition of the Customer Digital Journey and translation of website documents and functionalities into English and SP into English/French.
- Successful launch of a French website to enhance the experience of 19,000 customers
- Successfully managed the integration of an HTML training page on Sandoz SP
Bilingual Sales Assistant
TotalEnergies (Oil & Renewable Energy)
08.2021 - 09.2021
- Opening of 300+ French B2B customer accounts on Oracle Siebel CRM
- Management of international relations with American partner Amazon Logistics (in English) for follow-up of Back Office actions (BtoB) via Email
- Parameterization and creation of 100+ fuel cards on CardProcessor for customers
Bilingual Customer Success (Retail)
Hello Collection
06.2021 - 08.2021
- Customer reception (front office) through to order taking (back office)
- Opening of over 70 customer accounts, order processing and tracking (logistics on Google Calendar), invoicing, payment in installment, stock management and replenishment, after-sales service (SAV), customer and file tracking, etc.
- More than 100 physical greetings and 30 telephone greetings per day in English and French: transferring calls, taking messages, orienting the public in the store, etc.
Digital Customer & Bilingual Community Manager
Oklahoma State University
08.2015 - 05.2019
- Worked with 3 organizations of over 6500 internationals
- Adapted and relevant presentation of image and products
- Customer follow-up and recontact, handling complaints and disputes
- Respond to customer requests via e-mail, telephone, networks
- Management of cultural events // 2500 spectators per year
- Sold over 3000 tickets for international events bringing in over $30,000/year
Education
Master of Science - Digital Strategy & Project Management
INSEEC
Paris, France09.2022
Master of Science - Internantional Business
Kedge Business School
Bordeaux, France04.2021
Bachelor of Science - Accouting & Management Information Systeme
Oklahoma State University
Oklahoma, USA08.2019
Skills
- Mastery of Salesforce, SFCC
- SAP expertise (PO, SO, ODN)
- Invoicing
- Stock management, inventory
- Teams, Slack
- Zendeck
- Adyen
- Supply Chain/Logistics
- Customer service/support
- Social Media marketing/Content manager
- Microsoft office (Excel advanced level)
- WordPress (Website creation)
- Adobe Photoshop, Lightroom, Premiere Pro, etc
- Data collection (surveys via MS form, google)
Certification
- Google IT Support Certificat Professionnel
- MIS - Management de Systèmes d'Information
CULTURAL IDENTITIES
Français
Langue maternelle
Anglais
Bilingue
References
References available upon request.
Timeline
Private Sales Manager & Flow Coordinator
CARTIER
04.2023 - 12.2023
BILINGUAL CUSTOMER ADVISOR & E-COMMERCE
LVMH - Moët Hennessy (UK & FR market)
10.2022 - 01.2023
Digital Business Partner (project Assistant)
NOVARTIS
12.2021 - 09.2022
Bilingual Sales Assistant
TotalEnergies (Oil & Renewable Energy)
08.2021 - 09.2021
Bilingual Customer Success (Retail)
Hello Collection
06.2021 - 08.2021
Digital Customer & Bilingual Community Manager
Oklahoma State University
08.2015 - 05.2019
Master of Science - Digital Strategy & Project Management
INSEEC
Master of Science - Internantional Business
Kedge Business School
Bachelor of Science - Accouting & Management Information Systeme
Oklahoma State University
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