Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic
JENNIFER ESUBONTENG

JENNIFER ESUBONTENG

Summary

An MBA (Global and Sustainable Business Management) student with strategic and innovative professional with over 10+ years of experience in Risk Management and Compliance, Financial Markets, Credit Control and Customer Relationship. Adept at delivering accurate and timely clearing and settlement services, improving operational efficiency, and fostering strong client relationships. Skilled in analyzing complex issues, developing policy frameworks, and driving continuous improvement initiatives with a strong foundation in managing diverse, high-pressure environments.

Overview

15
15
years of professional experience

Work History

Risk Management & Compliance Officer

Broll Ghana Limited
10.2023 - 09.2024
  • Developed and implemented policies and procedures to streamline risk activities
  • Collaborated with cross-functional teams to resolve operational risks
  • Conducted audits to assess control gaps and provide actionable recommendations to mitigate risks
  • Regularly review operational processes to ensure risk controls are effective.

Credit Controller & Customer Relationship Officer

Broll Ghana Limited
08.2014 - 09.2023
  • Monitored and managed over 100 customer accounts, achieving a 20% reduction in overdue payments within one year
  • Resolved complex client inquiries and disputes, fostering strong client relationships
  • Conducted account research to promptly identify and rectify discrepancies
  • Ensured compliance with internal collections policies and external regulatory requirements.

Account Assistant

Tema Metropolitan Assembly
10.2009 - 08.2010
  • Managed petty cash distribution and prepared honoraria and allowances for departmental staff
  • Processed statutory obligations and ensured timely cash deposits at the bank.

Education

Master of Business Administration - Global Sustainable Business

Université Catholique de l'Ouest
2024

Master of Business Administration - Finance

Ghana Institute of Management and Public Administration
2020

B.Ed - Social Sciences

University of Cape Coast
2009

Teacher’s Certificate - undefined

SDA College of Education
2001

Accomplishments

  • Enterprise Risk Management, Audit, and Compliance
  • Customer Service and Management
  • IT Service Management
  • Key Skills
  • Excellent Communication Skills
  • Interpersonal Skills
  • Strong Analytical and Problem-Solving Abilities
  • Team Player
  • Time Management and Multitasking Technical Skills
  • Mastering Pack Office
  • Language Spoken
  • Fluent in English
  • (French Student)

Timeline

Risk Management & Compliance Officer

Broll Ghana Limited
10.2023 - 09.2024

Credit Controller & Customer Relationship Officer

Broll Ghana Limited
08.2014 - 09.2023

Account Assistant

Tema Metropolitan Assembly
10.2009 - 08.2010

Master of Business Administration - Global Sustainable Business

Université Catholique de l'Ouest

Master of Business Administration - Finance

Ghana Institute of Management and Public Administration

B.Ed - Social Sciences

University of Cape Coast

Teacher’s Certificate - undefined

SDA College of Education
JENNIFER ESUBONTENG