JENNIFER ESUBONTENG
Summary
An MBA (Global and Sustainable Business Management) student with strategic and innovative professional with over 10+ years of experience in Risk Management and Compliance, Financial Markets, Credit Control and Customer Relationship. Adept at delivering accurate and timely clearing and settlement services, improving operational efficiency, and fostering strong client relationships. Skilled in analyzing complex issues, developing policy frameworks, and driving continuous improvement initiatives with a strong foundation in managing diverse, high-pressure environments.
Overview
15
15
years of professional experience
Work History
Risk Management & Compliance Officer
Broll Ghana Limited
10.2023 - 09.2024
- Developed and implemented policies and procedures to streamline risk activities
- Collaborated with cross-functional teams to resolve operational risks
- Conducted audits to assess control gaps and provide actionable recommendations to mitigate risks
- Regularly review operational processes to ensure risk controls are effective.
Credit Controller & Customer Relationship Officer
Broll Ghana Limited
08.2014 - 09.2023
- Monitored and managed over 100 customer accounts, achieving a 20% reduction in overdue payments within one year
- Resolved complex client inquiries and disputes, fostering strong client relationships
- Conducted account research to promptly identify and rectify discrepancies
- Ensured compliance with internal collections policies and external regulatory requirements.
Account Assistant
Tema Metropolitan Assembly
10.2009 - 08.2010
- Managed petty cash distribution and prepared honoraria and allowances for departmental staff
- Processed statutory obligations and ensured timely cash deposits at the bank.
Education
Master of Business Administration - Global Sustainable Business
Université Catholique de l'Ouest
2024
Master of Business Administration - Finance
Ghana Institute of Management and Public Administration
2020
B.Ed - Social Sciences
University of Cape Coast
2009
Teacher’s Certificate - undefined
SDA College of Education
2001
Accomplishments
- Enterprise Risk Management, Audit, and Compliance
- Customer Service and Management
- IT Service Management
- Key Skills
- Excellent Communication Skills
- Interpersonal Skills
- Strong Analytical and Problem-Solving Abilities
- Team Player
- Time Management and Multitasking Technical Skills
- Mastering Pack Office
- Language Spoken
- Fluent in English
- (French Student)
Timeline
Risk Management & Compliance Officer
Broll Ghana Limited
10.2023 - 09.2024
Credit Controller & Customer Relationship Officer
Broll Ghana Limited
08.2014 - 09.2023
Account Assistant
Tema Metropolitan Assembly
10.2009 - 08.2010
Master of Business Administration - Global Sustainable Business
Université Catholique de l'Ouest
Master of Business Administration - Finance
Ghana Institute of Management and Public Administration
B.Ed - Social Sciences
University of Cape Coast
Teacher’s Certificate - undefined
SDA College of Education
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