Jengiz Astar
Recruitment Specialist
Saint-Petersburg
Summary
Detail-oriented and professional individual with exceptional multitasking and communication skills. Experienced in recruiting highly talented personnel by leveraging expertise in identifying top talent to meet organizational needs. Proven ability to foster a collaborative work environment by effectively collaborating with team members to achieve shared goals.
Overview
2025
2025
years of professional experience
22
22
years of post-secondary education
4
4
Languages
Work History
Talent Acquisition Specialist
Call Solutions, Fintech (NDA)
11.2023 - Current
- Managed full-cycle recruiting process for multiple international roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Sourced and screened candidates for Customer Support Agents, Data Analytics, Regional Leads, KYC agents, Graphic Designers, Copywriters roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
Technical support Department specialist
Call solutions
6 2022 - Current
- Company Overview: IT financial technology company
- Interacts with customers via email, online chat (English, Turkish, Russian) to provide support and information on an assigned product or service
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Performs other related duties as assigned
- Resolving SMM tickets
- Management in the opening of a new department in new region (Turkey)
- Assisting to create a new application for clients
- Fast typing skills to be assured, that information is provided in time
- IT financial technology company
Front Office Supervisor
Majestic Boutique Hotel De Luxe 5*
10.2021 - 06.2022
- Booking rooms;
- Meeting visitors;
- Registration, accommodation and discharge of guests;
- Mutual settlements of the parties;
- Preparation of reporting documentation;
- Advising in person and by phone about the hotel's services and the possibility of using them;
- Customer service quality control;
- Control over clients in the field of their compliance with the rules of living in rooms;
- Coordination of personnel activities;
- Resolution of conflict situations
- Supervision of the work of on-duty administrators;
- Training new administrators;
- Staff management
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
Front Office Agent
Majestic Boutique Hotel De Luxe
04.2021 - 10.2021
- Reception and accommodation of guests;
- Work with cash desk and terminal;
- Direct booking - individual requests (from the counter, by phone);
- Carrying out payment for accommodation and additional services;
- Information support for guests;
- Working with Fidelio and Elpost programs;
- Registration and migration registration of guests
- Resolving conflict situations with guests;
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Trained new employees on front office procedures, contributing to a consistent guest experience across all team members.
Front Office Agent
Ibis hotels
01.2021 - 04.2021
- Reception and accommodation of guests;
- Work with cash desk and terminal;
- Direct booking - individual requests (from the counter, by phone);
- Carrying out payment for accommodation and additional services;
- Information support for guests;
- Work with programs Opera, Microsoft office and Elpost;
- Registration and migration registration of guests
- Resolving conflict situations with guests;
Education
Bachelor degree - Tourism Management
Dokuz Eylul University
01.2015 - 07.2020
Secondary Education with an economic focus - undefined
School of Entrepreneurs
01.2004 - 01.2015
Diploma - undefined
Lancashire Enterprises
Certificate - Basis of Legislative Entrepreneurship
School of Entrepreneurs
Courses - Fundamental Information Technologies, Front Office, Restaurant Management, Ticketing and Comp. Reservation systems
Dokuz Eylul University
01.2015 - 01.2020
Skills
Computer Skills
Knowledge of Customer Service
Management Skills
Communication skills
Critical Thinking
Adaptability
Decision Making
Responsibility
Teamwork
Flexibility
Self-Discipline
Tolerant
Training
- Fundamental Information Technologies, Dokuz Eylul University, Izmir, Turkey, 2017
- Front Office, Dokuz Eylul University, Izmir, Turkey, 2019
- Restaurant Management, Dokuz Eylul University, Izmir, Turkey, 2019
- Ticketing and Comp. Reservation systems, Dokuz Eylul University, Izmir, Turkey, 2018
Personal Information
- Hobbies: travelling, video games, movies, music, art, sport
- Republic of Kazakhstan
- Blood Group: B RhD positive (B+)
- Date of Birth: 11/07/98
- Gender: Male
- Driving License: B
Timeline
Talent Acquisition Specialist
Call Solutions, Fintech (NDA)
11.2023 - Current
Front Office Supervisor
Majestic Boutique Hotel De Luxe 5*
10.2021 - 06.2022
Front Office Agent
Majestic Boutique Hotel De Luxe
04.2021 - 10.2021
Front Office Agent
Ibis hotels
01.2021 - 04.2021
Bachelor degree - Tourism Management
Dokuz Eylul University
01.2015 - 07.2020
Courses - Fundamental Information Technologies, Front Office, Restaurant Management, Ticketing and Comp. Reservation systems
Dokuz Eylul University
01.2015 - 01.2020
Secondary Education with an economic focus - undefined
School of Entrepreneurs
01.2004 - 01.2015
Diploma - undefined
Lancashire Enterprises
Certificate - Basis of Legislative Entrepreneurship
School of Entrepreneurs
Technical support Department specialist
Call solutions
6 2022 - Current
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