Summary
Overview
Work History
Education
Languages
Additional Information
Skills
Certification
Literary Interests
Timeline
Hi, I’m

Jeffy Joy

Nantes, France,Pays De La Loire
Jeffy Joy

Summary

IT professional with 7 years of expertise in the software industry, complemented by an MBA specializing in Entrepreneurship and Corporate Social Responsibility (CSR). Known for strong research, management, and problem-solving skills, with a persistent drive for learning and growth. Seeking to transition into HR to apply analytical insights and collaborate effectively in diverse, international environments. Proven ability to innovate and implement solutions while valuing diverse perspectives and fostering positive workplace cultures.

Overview

10
years of professional experience

Work History

Hana Group
Clisson, France

Assistant Sushi Chef
02.2023 - 02.2024

Job overview

  • Managed daily operations of the sushi restaurant, ensuring high standards of quality and customer service.
  • Supervised a team of three, handling scheduling, training, and performance management.
  • Implemented efficient inventory management and cost-control measures, reducing waste and maximizing profitability.
  • Developed and introduced new menu items under the guidance of the head chef, enhancing customer satisfaction and increasing sales.
  • Demonstrated strong organizational skills and the ability to work under pressure in a fast-paced environment.

EUSPA, Consulting Mission
Nantes, France, Pay de la Loire

Graduate Researcher
02.2022 - 03.2022

Job overview

  • Led efforts to establish a pan-European space-based complementary system for disaster management response, providing both opportunities and challenges for implementation.
  • Identified critical issues within the project scope, conducted thorough analysis, and developed actionable solutions to enhance operational efficiency.
  • Performed detailed quantitative analysis of targeted data, ensuring accuracy in research, collection, and preparation of comprehensive reports for stakeholder review.

Tech Mahindra
Hyderabad, Telangana

Senior Software Support Engineer
06.2018 - 09.2021

Job overview

  • Analyzed the consumer environment to articulate clear business requirements, ensuring alignment with organizational goals.
  • Assisted the team in risk assessment and identification of critical service dependencies, enhancing project planning and execution.
  • Developed countermeasures to improve insurance product quality, effectively reducing damages and managing over 60 customer requirements daily.
  • Contributed to a project that received excellent customer ratings, showcasing the team's effective decision-making and collaboration skills.

Tech Mahindra
Hyderabad, Telangana

Software Support Engineer
06.2016 - 06.2018

Job overview

  • Resolved day-to-day issues within the appliance department, effectively liaising with consumers, partners, and stakeholders.
  • Accountable for streamlining services to improve efficiency, reduce costs, and enhance service quality for General Electric operations.
  • Trained teams over a three-month period on a complex project during the transition phase, facilitating smooth implementation.
  • Received positive feedback for improving communication with consumers, providing around-the-clock support and enhancing customer satisfaction.

Tech Mahindra
Chennai, Tamil Nadu

Junior Software Engineer
05.2014 - 06.2016

Job overview

  • Engaged in modifying Nissan's first premium luxury car's existing systems to accommodate updates to bumper paint technology.
  • Assisted in examining business and functional specifications to assess operational feasibility for new features.
  • Collaborated with business analysts and development teams to deliver high-availability solutions for critical applications, ensuring robust performance.
  • Fostered a positive and flexible team environment, contributing to increased productivity and morale.
  • Awarded the Best Team accolade for outstanding collaboration and support during critical project timelines.

Education

Audencia Business School
Nantes, France

MBA from Entrepreneurship & CSR
2023

Jawaharlal Nehru Technological University

Bachelor of Technology from Electronics And Communications Engineering

Languages

English
Upper intermediate
French
Beginner

Additional Information

Volunteering at Bethany Karunalaya:

Member of the youth community service team for senior citizens and physically disabled children.

Skills

  • Data Management: Proficient in COBOL, JCL, and DB2
  • Cross-functional Team Leadership
  • Training and Development (HR)
  • Intercultural Communication
  • Technical Support Proficiency
  • Customer Service Orientation
  • Cross-team Collaboration
  • Change Management
  • Training and Development
  • Attention to Detail
  • Knowledge of HR Policies and Procedures
  • Recruitment and Selection
  • Employee Engagement Strategies
  • Diversity and Inclusion Initiatives
  • Human Resource Development
  • Employee Engagement
  • Organizational Development
  • Project Management
  • Creative Writing
  • Research Support

Certification

  • Certified Google Project Management, Google
  • Human Resources Management, University of Minnesota

Literary Interests

  • Creative Writing: Passionate about prose poetry and writing book and movie reviews, showcasing my love for storytelling and critical analysis.
  • Artistic Expression: Enjoy drawing with pencil, which enhances my creativity and attention to detail.
  • Reading Enthusiast: Avid reader with a diverse taste in literature, continually seeking new perspectives and insights.
  • Physical Activity: Enjoy walking, which helps me maintain a healthy lifestyle and provides a great opportunity for reflection and inspiration.

Timeline

Assistant Sushi Chef

Hana Group
02.2023 - 02.2024

Graduate Researcher

EUSPA, Consulting Mission
02.2022 - 03.2022

Senior Software Support Engineer

Tech Mahindra
06.2018 - 09.2021

Software Support Engineer

Tech Mahindra
06.2016 - 06.2018

Junior Software Engineer

Tech Mahindra
05.2014 - 06.2016

Audencia Business School

MBA from Entrepreneurship & CSR

Jawaharlal Nehru Technological University

Bachelor of Technology from Electronics And Communications Engineering

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Jeffy Joy