Jeffrey Corteza
MONTPELLIER
Summary
Accomplished Housekeeping Supervisor with a proven track record at Babel Community Hotel and Restaurant, enhancing room cleanliness and customer satisfaction through effective training and mentoring. Skilled in cleaning and sanitation, with a knack for customer service, I significantly improved service quality, leading to positive guest feedback. Expert in health and safety compliance, ensuring a secure environment for both staff and guests.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Babel Community Hotel and Restaurant
01.2023 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
Facility Manager
Etihad Group Of Companies
01.2015 - 02.2017
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
- Managed a team of technicians, providing training and guidance for improved performance and professional development.
- Conducted inspections of facility grounds, external structure, systems and equipment.
Housekeeping Supervisor
Emrill Integrated Facilities Management
08.2014 - 01.2015
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Maintenance Technician
Stolt-Nielsen Limited
10.2005 - 01.2013
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
Education
Mechanical Technology - Marine Maintenance And Ship Repair
Don Bosco Technical Institute
Makati Philippines10-2005
Skills
- Cleaning and sanitation
- Customer service-focused
- Cleaning techniques
- Customer service
- Training and mentoring
- Health and safety compliance
- Sanitation standards
- Chemical handling
Certification
- Hazardous Waste Operations and Emergency Response Standard Certification (HAZWOPER) – U.S Department of Labor Occupational Safety & Health Administration.
- Fire and Smoke Restoration Technician (FSRT) - Institute of Inspection, Cleaning, and Restoration Certification (IICRC).
- Occupational Safety and Health Administration 30-hour Certification (OSHA-30) - U.S. Department of Labor.
- First Aid Certification
- Basic Life Support Certification (BLS)
- Philippines Driver's License
Timeline
Housekeeping Supervisor
Babel Community Hotel and Restaurant
01.2023 - Current
Facility Manager
Etihad Group Of Companies
01.2015 - 02.2017
Housekeeping Supervisor
Emrill Integrated Facilities Management
08.2014 - 01.2015
Maintenance Technician
Stolt-Nielsen Limited
10.2005 - 01.2013
Mechanical Technology - Marine Maintenance And Ship Repair
Don Bosco Technical Institute
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