Jeanette Dos Santos

Ensured seamless communication, alignment, and realization of organizational vision, mission, and values. Spearheaded cross-departmental initiatives and drove systemic enhancements to optimize operations. Directed and orchestrated Superintendent-sponsored programs, projects, and activities. Offered adept project management expertise coupled with dedicated administrative assistance. Acted as a capable liaison and ambassador, representing the Superintendent.

Executive Support Management:

• Provided comprehensive administrative support to the Superintendent, overseeing day-to-day office operations and collaborating with assigned support staff.
  
• Managed intricate workflow timelines within the Superintendent's office and coordinates interdepartmental workflows across the District.
  
• Designed and implements refined office procedures to maintain a polished professional environment, continuously refining operational efficiency.
  
• Facilitated the organization of special task forces and ad hoc groups, streamlining their operational effectiveness.
  
• Performed meticulous research, analysis, and compiles presentation materials, bolstering the Superintendent's readiness for engagements with staff, public agencies, and officials.
  
• Coordinated and meticulously monitored the fulfillment of special assignments, ensuring timely completion.
  
• Optimized the Superintendent's schedule efficiency by:
  Thoroughly reviewing and routing correspondence.
  Crafting well-structured letters and documents.
  Collating and dissecting information.
  Initiating essential communications.

Strategic Project Implementation & Stakeholder Engagement:

• Drove the execution of projects vital to strategic initiatives, elevating cross-functional operational workflows.
  
• Attended operational, project, and program-based gatherings on behalf of the Superintendent to capture comprehensive insights and ensure meticulous follow-up.
  
• Synthesized stakeholder and partner concerns into cohesive district endeavors, fostering productive alliances and ensuring accountability.
  
• Orchestrates high-level engagement sessions with cabinet members and internal/external stakeholders, skillfully shaping meeting agendas.
  
• Curates and maintains meticulous reports for the Superintendent, spotlighting project advancements and reinforcing responsibility.
  
• Collaborates closely with SPS central and building leaders, guaranteeing alignment with the district's mission and strategic blueprint, while adeptly addressing challenges and capitalizing on opportunities.

Inaugural leader during pre and post opening of UCF Lake Nona Medical Center, a 64-bed hospital in Lake Nona. Instrumental in planning, development and organizational efforts in project management, community outreach and partnerships, talent acquisition, onboarding and foundational culture setting and operations.

Managed daily operations of the Administrative suite and provides support to the Chief Executive Officer, Chief Nursing Officer and Chief Financial Officer by performing the following:

• Performed complex administrative duties involving contact and exposure to proprietary information.
  
• Managed calendars of Executive Officers, directing requests for appointments, coordination of travel arrangements, preparation and submission of expense statements.
  
• Prepared typewritten confidential correspondence, reports, meeting notices, internal/external presentation materials, and other documents in appropriate formats using word processing, spreadsheet, graphics, and/or desktop publishing software.
  
• Administered contracts for physician/physician groups, vendors, and appointment letters for Board and Medical Executive committee members.
  
• Provided accurate record and file maintenance including hard copy and cloud/network systems.
  Coordinator of materials and records for Board of Trustees and Medical Executive Committee.
  
• Assisted CEO in marketing and community outreach efforts in Lake Nona, Orlando and Central Florida Market.
  
• Collaborated with community stakeholders in organizing presentations and events.
  
• Managed facility policies, plans & protocols for all departments.
  
• Operated independently in the absence of the Executive while handling various administrative details with initiative and good judgment.
  
  

Provided and performed advanced, complex and highly responsible administrative support for the Office of the Executive Dean by providing and/or coordinating reception services; maintaining the Executive Dean’s calendar by scheduling appointments, meetings and travel; providing assistance to faculty and staff; and proofreading correspondence, reports and other documents as requested.

• Planned, established, and organized systems and processes to ensure a smooth flow of materials and information to and from the executive's office, for both confidential and non-confidential materials.
  
• Organized programs, events, meetings or conferences by arranging facilities, preparing agendas, coordinating speakers, controlling event budget, and coordinating preparation of meeting and conference materials.
  
• Monitored and assisted in managing various budgets across multiple discipline accounts and conducted procurement and transaction reconciliation campus wide.
  
• Analyzed and distributed various budget reports on a monthly basis. Served as liaison to budget, finance, business and procurement offices.
  
• Established and maintains excellent working relationships with individuals at all levels within the College and the Lake Nona community.
  
• Coordinated and researched the input of the class schedule into the student information system (BANNER) while assisting students with academic registration needs such as course overrides and requests to see the Executive Dean for student/faculty dispute resolutions.
  

• Supported faculty and staff while performing office management functions and coordination.
• Organized and screens mail and telephone calls for Campus Administration.
• Created and edits broad range of correspondence, documents, and reports.
• Assisted with onboarding new staff members, providing orientation and support.
• Developed and improved time management and organizational skills to maximise personal productivity.
• Maintained calendar for Campus Manager by adding or modifying appointments as per their request.
• Coordinated classroom assignments for courses and event requests for both the Lake Nona and Osceola Campus.
• Assisted with Strategic Budget Equipment purchases through requisitions and following up on purchase orders and invoices.
• Created and maintained department budget and expenses reports.
• Prepared requisitions and purchases supplies and materials for all departments.
• Processed payments via CashNet for student assessments, fines and dues.
• Assisted students with course overrides, unsatisfactory academic issues as well as mediated complaints and disputes on behalf of the Executive Dean.
• Processed textbook requisitions and coordinates desk copy orders on behalf of faculty for all course sections.

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Exemplified great customer service and ensure guests’ needs exceed expectations.
• Maintained and operate Matra POS systems daily.

• Collaborated with Hospitality & Tourism organizations to produce trade shows and network luncheons to expand and promote their businesses.
  
• Created and analyzed web-based surveys to conduct market research for our partners & sponsors.
  
• Managed CEO’s calendar, invoices, e-mail correspondences, and sponsorships.
  
• Coordinated logistics and planning for events.
  
• Created and managed procurement and accounting matters such as budgeting, billing, purchase orders, pricing and reports.
  
• Oversaw staff work production through organization and coordination of processes.
• Created schedules to prioritize tasks for promotion, advertising, social media, e-blasts and events.
• Conducted negotiation of contracts for events and expos of behalf of clients.
• Produced and executed marketing, social media, promotional plans and campaigns.
• Managed all social media platforms on behalf of our clients as well as promotion of products and services.