JEAN C. PAOLINI

• Lead the Field Quality Investigations team for the AMIEO region, covering all Nissan models built in Europe as well as cross-badge models produced by Renault.
• Manage analysis of customer concerns, warranty claims, and market quality issues to identify root causes and implement corrective actions.
• Oversee 3MIS and 12MIS SCORE and priority list coverage metrics to track and improve issue resolution efficiency.
• Chair cross-functional meetings with R&D, Manufacturing, and Market teams to align stakeholders, secure progress on investigations, and escalate risks when required.
• Review and validate Product Information Bulletins and Fix Tips prepared by engineers before managerial approval and release to the dealer network.
• Manage weekly internal reviews and coordinate spike detection processes, monitoring abnormal trends and escalating persistent issues to spike action meetings.
• Present quality performance updates, investigation status, and risk assessments to senior executives.
• Implement process improvements to standardise data analysis, dashboard reporting, and root cause tracking, reducing investigation lead time.
• Coach and mentor engineers on investigation methodologies, warranty data analysis techniques, and reporting standards.

FQI engineer acting as TaskForce coordinator to secure initial product Quality of new Qashqai e-Power and Juke Hybrid variants sold in the European market and ensure Total Customer Satisfaction by providing quick resolution for concerns reported from the field.

Key Responsibilities and Achievements:

* Successfully managed and coordinated 100% of reported concerns to Manufacturing and R&D during the first six months from the start of production (SOS). This involved daily meetings, maintaining an updated tracking file, and other communication channels.
* Provided weekly performance reports to senior management, presenting the current Taskforce performance and highlighting relevant concerns for the model. Additionally, reported the status of investigations and resolutions.
* Facilitated cross-functional meetings with Field Engineers, manufacturing and R&D to review and coordinate the investigation plan for 100% of Breakdown cases, ensuring a swift resolution and improved product quality.
* Conducted periodic reviews of the Electronic Service Manual to identify and report any incorrect or missing information, thereby enhancing after-sales support and customer satisfaction.
* Performed DTC (Diagnostic Trouble Code) trend analysis to identify patterns in the most frequently detected failures, driving corrective action requests to R&D and supporting long-term product quality improvements.

Market Quality Engineer working for multiple European Models focused on ADAS Performance, harnesses and Electric components. Main tasks:

* Maintain and develop all aspects of customer satisfaction, working closely with customers, RBU's, MFG and R&D engineers and relevant internal departments
* Analysis of information such as Technical Reports, warranty data, survey information (customer voice) and parts movement
* Investigation of warranty parts in FQC and incident vehicles in the field.
* Prioritising the information and reporting (allocating) within lead time targets to Plants & Design functions by CAR (Countermeasure Action Request)
* Follow-up & expedite CARs through managing and organising cross functional meetings with Plants & Design
* Review 8D reports for countermeasures applied on parts quality concerns.
* Generate summary documents and presentations to report status and future planned activities to Nissan management
* Perform trials repair in the workshop for new countermeasures to be implemented in the market. (i.e Software Update, Part replacement)
* Prepare Product Information Bulletins and Fix Tips to inform the Dealer network about the correct repair procedure to follow for new countermeasures.
* Knowledge on tools such VehicleSpy, DDT2000 and ConsultIII+.

Working for the department of vehicle durability and reliability at Nissan Technical Center - Spain. Principal functions:

• Analyse test results, inform respective design departments of the concerns found during the test and get their feedback in order to prepare the final report.
• Market research to identify possible root causes of recurrent problems and countermeasures applied with the aim of improving quality and reliability in future projects.
• Development, control and monitoring of the durability test plan.
• Participation in weekly meetings to discuss tests progress, concerns, actions plans and future tests schedules.
• Monthly meetings regarding to processes and tests improvements.
• Support to the manager in controlling the manpower for diferent projects.
• Application of macros and VBA for the coordination of activities.
• Statistical analysis of the incidence of failures and claims through Weibull curves.
• Teaching Excel Advanced and VBA training to others Altran consultants.

- Field Engineer in Wireline Evaluation and production Services at Schlumberger Oil and Gas Services.
- Project management in all phases (Design, Preparation, execution and closing) and optimization of resources available in order to perform simultaneous operations.
- Supervision, orientation and performance evaluation of operators under my responsibility.
- Participation with sales department in the preparation of cost and time estimates as well as technical proposals.
- Investigation and reporting of HSE and Quality incidents using RCA (Root Cause Analysis) and assign action items or remedial work plans to solve the problem.