JANINE KORDEC
Strasbourg
Summary
Experienced and dedicated Tour Coordinator/Tourist Guide with a passion for history, culture, and travel. Proven track record of leading and organizing successful shore excursions for prominent tour operators, demonstrating strong leadership, communication, and multitasking abilities. Adept at managing teams and providing guests with engaging and informative experiences. Academic background in historical studies and a deep understanding of Modern European history.
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
13
13
years of professional experience
Work History
Head coordinator of shore excursions
Time-Change/Uniworld River Cruises
11.2023 - Current
- Successfully managed shore excursions for 87 cruise ships.
- Organized and executed alternative shore excursion programs in the course of force majeure events (high water).
- Designed and conducted shore excursions for special cruises (Presidential cruise, Family cruise) ensuring the best experience for the guests as well as cost-effectiveness of the tours.
- Collaborated with local attractions and businesses to create unique tour experiences, resulting in general satisfaction of all parties involved and repeat business.
- Implemented effective problem-solving approaches to handle unexpected events (blocked roads, delayed ships, sick guides, guests with special needs).
- Gracefully led a team of 52 licensed tourist guides: Booking guides, managing tour planners, coordination between cruise managers, tour agency, cruise company and assigned tour guides.
- Efficiently handled guests’ and cruise manager’s inquiries, adjusted itineraries and excursion programs when necessary.
- Coordinated post-tour feedback sessions, leading to an iterative improvement process of guest's experience.
Tour Coordinator
Compass Tours Incoming
03.2020 - Current
- Elaborated excursion’s offer for Great Rail Journeys (via Compass Tours Incoming tour agency).
- Designed and executed alternative shore excursion itinerary in the course of force majeure events (road closure, high water), resulting in a guests and CM’s high satisfaction score.
- Handled guests’ and cruise manager’s inquiries, adjusted itineraries and excursion programs when necessary.
- Successfully led and managed a team of 15 colleagues: Booking guides, tour Planners, coordination between cruise managers, tour agency and assigned tour guides.
- Trained and inducted new tour guides for the team.
Independent Tour Guide
03.2018 - Current
- Provided guided tours to international and local tourist groups in Alsace and the Black Forest (Strasbourg, Colmar, Riquewihr, Obernai, Baden-Baden, Sasbachwalden, Mummelsee, Triberg, Gengenbach).
- Provided shore excursions for cruise companies AmaWaterways, Avalon, Tauck, Emerald, Scenic and others.
- Supervised visitor experience activities ensuring compliance with tour protocols and safety procedures.
PhD Student in Historical Studies
University of Strasbourg
09.2012 - 09.2017
- Worked with archival documents and statistics.
- Specializing in analytical research using sources of various types.
- Organized historical conferences for academics and public alike.
- Published Three Academic Articles of original research on Alsatian History.
- Presented at ten historical conferences as a speaker based on my research.
- Translated and edited historical research for publication.
Teaching assistant
University of Strasbourg
09.2013 - 09.2015
- Taught, organized, and planned curriculum for three years of courses.
- Consulted and advised students on their learning outcomes and objectives and led them to successfully follow through on their goals.
Education
Professional Bachelor Licensed Tour Guide -
University of Strasbourg
09.2017
PhD student - Historical Studies
University of Strasbourg
09.2017
Master degree - Cultural Studies
University of Strasbourg
09.2011
Skills
- Honesty and Integrity
- Creative Problem Solving
- Highly Motivated
- Teamwork Skills
- Public speaking
- Adaptability
- Ability to Multitask
- Travel Knowledge
LANGUAGES
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Head coordinator of shore excursions
Time-Change/Uniworld River Cruises
11.2023 - Current
Tour Coordinator
Compass Tours Incoming
03.2020 - Current
Independent Tour Guide
03.2018 - Current
Teaching assistant
University of Strasbourg
09.2013 - 09.2015
PhD Student in Historical Studies
University of Strasbourg
09.2012 - 09.2017
PhD student - Historical Studies
University of Strasbourg
Master degree - Cultural Studies
University of Strasbourg
Professional Bachelor Licensed Tour Guide -
University of Strasbourg
Similar Profiles
JESSICA CLEVELANDJESSICA CLEVELAND
Ship Operations Coordinator at Uniworld Boutique River CruisesShip Operations Coordinator at Uniworld Boutique River Cruises
Andrea BaloghAndrea Balogh
Room Attendant at Uniworld Boutiqe River CruisesRoom Attendant at Uniworld Boutiqe River Cruises
Ingrid CamarenaIngrid Camarena
Guest Relations at Uniworld River CruisesGuest Relations at Uniworld River Cruises
Julie SecklerJulie Seckler
Chef du département d'anglais at Hebraica SchoolChef du département d'anglais at Hebraica School
Christine DOPPLERChristine DOPPLER
Office Manager at Christine DOPPLEROffice Manager at Christine DOPPLER