Jana Ahmad Habib Kazbour
Saint-Jean-d'Angely,Charente-Maritime
Summary
Dynamic and adaptable professional with a strong ability to manage trading, sales, and services work. Demonstrates excellent communication skills in correspondences, presentations, reports, and introductions. Proven capability to work independently or as a cooperative team member or leader, effectively managing time and thriving under pressure. Quick learner with a keen understanding of new work developments and needs, adept at preparing training materials and company presentations. Committed to continuous improvement and ready to contribute effectively to organisational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work history
Customer Service Representative + Cashier
Arope Insurance (Blom Bank Group)
Tripoli, Lebanon
2015.10 - 2024.12
- Receive & control all new proposals, issue general insurance policies & cover notes, endorsements, amendments and cancellations.
- Provide technical support to clients, Agents.
- Follow up of pending files & renewals
- Follow up with producers renewals or new business.
- Resolve customer complaints via phone, email.
- Inform customer of deals & promotions
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Pay company bills by cash, vouchers, or checks.
- Insurance Company
Sales & Services Adviser
BLOM Bank
Tripoli
2014.07 - 2015.10
- Open and manage retail relations with companies.
- Make presentations and promote the banks’ products and services (POS – Credit/Debit Card – Personal Loan – Car loan – Housing Loan…) (Conventional & Islamic).
- Responsibility to manage sales & services team and achieve monthly targets.
- Respond and follow up customers' requirements.
- Attend weekly meetings and discuss work obstacles, market competitions, and suggest new solutions.
- Coordinate with other departments in order to cross sell all bank and insurance products.
- Bank
- Nominated Best Performance for Consecutive Times
Auditor
Ghazzawi Accounting & Auditing
Tripoli
2013.12 - 2014.06
- Accounting & Auditing
- Feasibility Study
- Tax Return
- Balance sheet for Banks
- Types of companies : Partnership – Corporation – Individual
- Salaries & Wages
- CNSS
- Accounting & Auditing Company
Education
Master's Degree - Business Administration
Art, Sciences & Technology University in Lebanon (AUL)
Tripoli, Lebanon /2015 - 2022.12
Bachelor Degree - Banking & Finance
University Libano- Française (ULF)
Tripoli, LebanonGovernmental High School Certificate - undefined
Andre Nahas High School
Tripoli, LebanonDiploma - Life Coaching Diploma
Ramak
LEBANON /2024 - /2024
Skills
- Ability to manage Trading, Sales and Services work
- Excellent communication skills (correspondences, Presentations, Reports and introductions)
- Ability to adapt quickly with the surrounding environment
- Ability of working independently and as a cooperative team member or leader
- Ability to control time and work under job pressure
- Ability to learn new tasks/applications quickly
- Ability to understand new work developments and needs
- Ability to prepare training and company presentations
Certification
- Leadership Program Achievement from Injaz Lebanon (May 2009)
- Training Certificate from Central Bank of Lebanon (July – Aug 2012)
- Training Certificate from University Libano-French (Sep2012)
- Training Certificate from Arab Finance House (Aug – Sep 2013)
- Training Certificate from Intercontinental Bank of Lebanon (Sep – Oct 2013)
- Honoring Certificate from the ministry of Social Affairs (Dec 2015)
- Volunteer - French Non-Profit Organizations (2025)
Personal Data
Arabic
Proficient (C2)
French
Advanced
English
Advanced
References
- Salwa, Ajaj, Branch Manager, 70-135462, BLOM Bank
- Ghazzan, Ghazzawi, 70-114713, Ghazzawi's office
Personal Data
Sport, Reading, Shopping
Miscellaneous Experience
- Had a role in (مسلسل سنعود بعد قليل) During Ramadan Season 2013
- Broadcaster & Reporter in North Media Network (Web-TV)
Timeline
Customer Service Representative + Cashier
Arope Insurance (Blom Bank Group)
2015.10 - 2024.12
Sales & Services Adviser
BLOM Bank
2014.07 - 2015.10
Auditor
Ghazzawi Accounting & Auditing
2013.12 - 2014.06
Diploma - Life Coaching Diploma
Ramak
/2024 - /2024
Governmental High School Certificate - undefined
Andre Nahas High School
Bachelor Degree - Banking & Finance
University Libano- Française (ULF)
Master's Degree - Business Administration
Art, Sciences & Technology University in Lebanon (AUL)
/2015 - 2022.12