James Kampengele
Kabwe ,Zambia
Summary
Dynamic professional with extensive experience in toll collection at DBK Consulting Management Limited, excelling in cash handling and customer service. Proven ability to enhance operational efficiency and train new employees, while effectively managing traffic flow and ensuring compliance with procedures. Strong interpersonal skills and a commitment to excellence drive my success in diverse roles.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Toll Collector
DBK Consulting Management Limited
Kabwe , Zambia
02.2025 - Current
- Collected tolls efficiently from vehicles at designated checkpoints.
- Operated electronic toll collection systems accurately and timely.
- Monitored and classified vehicles passing through toll lanes to comply with company procedures.
- Assisted customers with inquiries regarding toll rates and routes.
- Provided exceptional customer service to enhance user experience.
- Recorded transactions and reported discrepancies to management promptly.
- Provided operational reports listing daily toll lane activity.
- Communicated effectively with co-workers, supervisors and other personnel regarding operational issues.
- Trained new employees on procedures associated with toll collection duties.
- Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.
- Maintained work area and kept cash drawer organized.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at the end of shift.
- Processed toll payments and issued accurate receipts to motorists.
- Apply traffic management skills during peak hours.
Supervisor
Innovate Engineering
Chililabombwe , Zambia
02.2022 - 10.2022
- Supervised daily operations to ensure team efficiency and safety compliance.
- Managed project timelines and coordinated resources for engineering task.
- Prepared work layouts and operational procedures in line company policy standard.
- Coordinated team members.
- Conducted regular inspections to maintain equipment and facility standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Complied with company policies, objectives and communication goals.
Assistant Teacher
Kansenshi Secondary School
Ndola , Zambia
09.2018 - 02.2022
- Managed and recorded classroom attendance.
- Prepared lesson plans and delivered lessons.
- Applied class management skills.
- Sourced and prepared teaching aids for lessons.
- Handled conflicts
- Ensured discipline was observed.
Polling Assistant
Electrol Commission of Zambia
Ndola , Zambia
06.2021 - 08.2021
- Assisted voters in navigating polling stations and understanding voting procedures.
- Verified voter registration and identification to ensure compliance with electoral regulations.
- Set up and dismantled polling equipment, ensuring readiness for smooth voting operations.
- Collaborated with team members to ensure efficient workflow during peak voting hours.
- Monitored voting activities to maintain order and adherence to election laws.
- Verified voter registration information, including names and addresses.
Education
Diploma - Project Management
Tech Savy International University
01.2025 - 12.2025
Diploma - Business Administration
Tech Savy International University
01.2025 - 12.2025
Diploma - Design And Technology
Technical And Vocational Teachers College
Luanshya , Zambia 02.2016 - 12.2019
Skills
- Cash handling
- Transaction reporting
- Vehicle classification
- Customer service
- Interpersonal skills
- Teaching
- Assessing
- Voter assistance
- Operational reporting
- Team collaboration
- Traffic management
- Effective communication
- Attention to detail
- Time management
- Employee training
- Basic accounting
- Interpersonal communication skills
- Excellent communication skills
- Money handling
- Records management
- Toll collection
- Dependability
- Multitasking proficiency
- Reporting and documentation
- POS systems use
- Decision-making
- Problem Solving
- Project management
- Critical and Analytical thinking
Languages
Bemba
First Language
English
Proficient (C2)
C2
Nyanja
Intermediate (B1)
B1
Certification
- Teaching licence
Timeline
Toll Collector
DBK Consulting Management Limited
02.2025 - Current
Diploma - Project Management
Tech Savy International University
01.2025 - 12.2025
Diploma - Business Administration
Tech Savy International University
01.2025 - 12.2025
Supervisor
Innovate Engineering
02.2022 - 10.2022
Polling Assistant
Electrol Commission of Zambia
06.2021 - 08.2021
Assistant Teacher
Kansenshi Secondary School
09.2018 - 02.2022
Diploma - Design And Technology
Technical And Vocational Teachers College
02.2016 - 12.2019