JAMES CIVIL
West Palm Beach
Summary
Experienced hospitality professional with a strong background in delivering elevated service to high-end and luxury hotel guests. Proven expertise in hotel operations management, guest relations, and night audit accuracy, ensuring smooth and efficient overnight operations. Recognized for effective conflict resolution, staff supervision, and training, while leveraging PMS systems to enhance operational efficiency, service consistency, and an exceptional guest experience.
Overview
14
14
years of professional experience
Work History
Night Auditor / Concierge
La Réserve Apartments 5-star
Paris
11.2015 - 12.2025
- Oversaw overnight front office operations for luxury residences.
- Performed financial closings, revenue verification, and audit accuracy.
- Acted as primary decision-maker during night shifts while coordinating with housekeeping and maintenance teams.
Night Supervisor / Manager on Duty
Generator Hostels
Paris
01.2017 - 01.2020
- Led all overnight hotel operations as acting manager.
- Supervised front desk staff, ensured service standards, managed guest relations and escalated issues, enforced safety and security protocols, completed night audit and daily revenue close, and communicated operational reports to senior management.
Food & Beverage Supervisor / Concierge
Palm Beach Gardens Marriott
Palm Beach Gardens
04.2012 - 09.2015
- Supervised restaurant operations and service staff, assisted with hiring and training, created schedules, monitored service quality and guest satisfaction, and delivered high-level concierge services including transportation, dining, and event coordination.
Education
Certificate - Hospitality Management & Tourism
Florida Atlantic University
Boca Raton, FLAssociate of Arts (A.A.) - Business Management
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Inlet Grove High School
Riviera Beach, FLSkills
- Hotel Operations Management
- Front Office Leadership
- Manager on Duty
- Night Audit & Revenue Control
- Guest Experience Management
- Conflict Resolution
- Staff Supervision, Training & Scheduling
- Safety & Security Oversight
- PMS Systems: Opera, MEWS, SIHOT
- Microsoft Office Suite
Websites
Languages
- English, Native
- French, Fluent
- Spanish, Conversational
Timeline
Night Supervisor / Manager on Duty
Generator Hostels
01.2017 - 01.2020
Night Auditor / Concierge
La Réserve Apartments 5-star
11.2015 - 12.2025
Food & Beverage Supervisor / Concierge
Palm Beach Gardens Marriott
04.2012 - 09.2015
Certificate - Hospitality Management & Tourism
Florida Atlantic University
Associate of Arts (A.A.) - Business Management
Palm Beach State College
High School Diploma -
Inlet Grove High School