Iyad Dwedari
Istanbul
Summary
Over 25 years of experience in building systems engineering, investment and real estate, e-commerce, and trading, providing a strategic perspective on business leadership. Expertise in operational integration and cross-sector dynamics across local and regional markets. Holds certifications in project management, quality control, operations, business development, and financial management, enabling leadership of high-performing teams and driving sustainable growth. Committed to creating productive work environments that align with strategic objectives and enhance operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Assistant to the Chairman
Judy Investments
Istanbul
05.2024 - 10.2025
- Held a dynamic, multi-role position supporting executive leadership while managing core operational functions.
- Served as the CEO's right hand, handling confidential communications, scheduling, and strategic coordination across departments.
- Oversaw administration and office facility management, ensuring smooth day-to-day operations and optimal resource utilization.
- Conducted business process analysis to identify inefficiencies, propose improvements, and support organizational growth.
- Acted as a central liaison between executive leadership and internal teams, streamlining workflows and enhancing cross-functional collaboration.
- Played a key role in project tracking, documentation, and reporting, contributing to informed decision-making and strategic planning.
- Demonstrated versatility by balancing executive support with operational leadership, consistently delivering high-impact results.
Operations Manager
noonmar E-Commerce
Istanbul
10.2024 - 04.2025
- Led operational strategy and execution for an e-commerce business specializing in the sale of consumer goods and products through an online platform.
- Oversaw end-to-end logistics, including inventory management, order fulfillment, shipping coordination, and returns processing.
- Streamlined workflows to improve delivery speed, reduce operational costs, and enhance customer satisfaction.
- Collaborated with marketing and sales teams to align promotional campaigns with inventory and supply chain capabilities.
- Implemented performance metrics and reporting systems to monitor operational efficiency and identify areas for improvement.
- Managed vendor relationships, negotiated service contracts, and ensured compliance with quality and delivery standards.
- Played a key role in scaling operations to support business growth and expanding product offerings.
Quality Control & Customer Care Team Supervisor
IMTILAK GROUP
Istanbul
01.2021 - 01.2023
- Led quality assurance and customer service operations to ensure high standards of product delivery and client satisfaction.
- Supervised the customer care team, implemented service protocols, and monitored performance to maintain excellence in client interactions.
- Developed and enforced quality control procedures across departments, ensuring compliance with industry standards and internal benchmarks.
- Handled customer feedback and complaints with strategic resolution approaches, enhancing brand reputation and loyalty.
- Conducted regular audits and performance reviews to identify gaps and drive continuous improvement.
- Collaborated with sales, technical, and logistics teams to ensure seamless service delivery and post-sale support.
Sales And Business Development Manager
COOL PRO AIR CONDITIONING TRADING CO.
Dubai
01.2017 - 01.2019
- Successfully operated within the air conditioning industry, specializing in the sale of AC equipment for newly constructed villas, residential complexes, and commercial buildings.
- Developed strong relationships with contractors, developers, and project managers to identify HVAC needs and deliver tailored solutions.
- Managed end-to-end sales processes, from product selection and pricing to delivery coordination and post-sale support.
- Provided technical guidance to clients, ensuring optimal system selection based on building specifications and energy efficiency goals.
- Contributed to business growth through market analysis, client acquisition, and strategic positioning in competitive environments.
Sales Manager - Projects Division
AL YOUSUF ELECTRONICS LLC. LG Electronics
Dubai
01.2015 - 01.2017
- Led the project division in dynamic electronics trading firm, specializing in home appliances, white goods, and air conditioning equipment for residential and commercial buildings.
- Oversaw B2B sales operations targeting newly constructed villas, apartment complexes, and commercial developments.
- Developed and executed strategic plans to grow the project division, increasing sales volume and market share.
- Built strong relationships with contractors, developers, and procurement teams to secure bulk orders and long-term supply contracts.
- Conducted market analysis to identify emerging opportunities and tailor offerings to client needs.
- Collaborated with technical and logistics teams to ensure timely delivery, installation coordination, and post-sale support.
- Played a key role in positioning the company as a trusted supplier for large-scale building projects.
Sales And Marketing Specialist
GULF SAIL GENERAL TRADING CO.
Dubai
01.2009 - 01.2015
- Played a key role in expanding market presence and driving revenue growth within the HVAC sector.
- Developed and executed targeted marketing strategies to promote air conditioning systems for residential and commercial projects.
- Identified new business opportunities, built relationships with contractors and developers, and secured long-term supply agreements.
- Conducted market research to understand customer needs, competitive positioning, and emerging trends in climate control solutions.
- Led promotional campaigns, managed branding efforts, and enhanced visibility across local and regional markets.
- Collaborated with technical teams to align product offerings with client requirements and project specifications.
Sales & Business Development Executive
EMIRATES & KOREA ELEVATOR CO.
Dubai
01.2008 - 01.2009
- Served as Business Development Manager in a specialized vertical transportation company, driving growth in elevator and escalator solutions for residential, commercial, and industrial projects.
- Led sales initiatives targeting new developments, high-rise buildings, and infrastructure projects.
- Built strategic partnerships with contractors, consultants, and developers to position the company as a preferred supplier.
- Conducted market analysis to identify emerging opportunities and competitive positioning.
- Managed tender submissions, technical proposals, and contract negotiations to secure high-value projects.
- Collaborated with engineering and installation teams to ensure seamless project execution and client satisfaction.
- Played a key role in expanding market share and strengthening brand presence across regional markets.
Education
Bachelor of Business Administration - BBA - Business Administration and Management General
Institute of Management Technology
DubaiSkills
- Strategic planning
- Budget planning
- P&L ownership
- Cost saving
- Revenue growth
- Data-driven decision making
- Contract negotiations
- Business planning
- Organizational restructuring
- Process improvement
- People leadership
- Coaching and mentoring
- Stakeholder engagement
- Project management
- Business process analysis
- Office administration
- Customer relationship management
- Performance metrics
- Confidential communication
- Problem solving
- Time management
Certification
- Business plan and financial feasibility study by Edraak.
- Google Project Management Certificate by Google.
- Generative AI by Microsoft and LinkedIn Learning.
- B2B marketing: Pricing strategies by LinkedIn Learning.
- Quality Management Foundation by LinkedIn Learning.
- Six Sigma Foundation by the Project Management Institute (PMI) and LinkedIn
- Lean Six Sigma by the Project Management Institute (PMI) and LinkedIn
- Business Development Foundation by the Project Management Institute, PMI, and LinkedIn.
- Operations management by Edraak.
Languages
- Arabic, Native
- English, Professional
- Turkish, Intermediate
Personal Information
Nationality: Syrian Turkish
Mobile Phones
- +963 968 662 812
- +90 543 789 369
References
References available upon request.
Timeline
Operations Manager
noonmar E-Commerce
10.2024 - 04.2025
Executive Assistant to the Chairman
Judy Investments
05.2024 - 10.2025
Quality Control & Customer Care Team Supervisor
IMTILAK GROUP
01.2021 - 01.2023
Sales And Business Development Manager
COOL PRO AIR CONDITIONING TRADING CO.
01.2017 - 01.2019
Sales Manager - Projects Division
AL YOUSUF ELECTRONICS LLC. LG Electronics
01.2015 - 01.2017
Sales And Marketing Specialist
GULF SAIL GENERAL TRADING CO.
01.2009 - 01.2015
Sales & Business Development Executive
EMIRATES & KOREA ELEVATOR CO.
01.2008 - 01.2009
Bachelor of Business Administration - BBA - Business Administration and Management General
Institute of Management Technology