Isil OZENC

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Confirmed relevant guest information and payment methods to prevent fraud.
• Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
• Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
• Utilized strong communication skills to effectively relay important information between staff members and management teams.

Support service to customers and workers

(assisted customers in their complaint and request processes; complaint and request analysis prepared, helped customer issues)

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Delivered outstanding first impressions by warmly greeting visitors at the front desk.

(Customer representative)

Repled to customer emails,

• Collaborated with other support staff members to ensure smooth operations within the environment.

· Responded accurately, quickly and effectively to customer requests from the e-commerce site and social media (WhatsApp, Instagram, Facebook,Mail etc.).
· Addressing customers' concerns, problems and questions

Ensuring that our new campaigns and products reach customers

face-to-face, online Turkish lesson training

Turkish speaking practice

I establish a good communication with my clients and teach them languages

in the easiest way.