Isabelle ROURE
Paris
Summary
Seasoned Senior Claims Specialist with comprehensive knowledge in claims management, insurance policies, and procedures. Proven ability to review complex insurance claims, assess policy coverage, and negotiate claim settlements effectively. Strengths include strong analytical skills, keen attention to detail, negotiation acumen and solid understanding of risk management principles. Made significant impact in previous roles by improving claims processing efficiency and ensuring client satisfaction through effective communication and service delivery.
Ready to take on new challenges.
Overview
30
30
years of professional experience
Work History
Senior Claims Specialist
EVEREST (Insurance Company)
11.2024 - Current
- Claims handling in aviation for Continental Europe and in marine for the France.
- Working with aviation and marine Underwriters to build up a strong portfolio.
- Working with internal stakeholders to implement processes to enhance claims efficiency.
- Promoting Everest claims capabilities to brokers and clients.
Claims Manager
MC GILL & Partners (Insurance broker)
Dublin
05.2021 - 12.2023
- Reporting and monitoring EEA claims activity (including litigated claims) across various specialties (Property, Casualty & Construction, Marine & cargo, Energy, Financial Lines, Aviation and Reinsurance)
- Handling various types of complex claims (insurance and reinsurance)
- Developing and maintaining strong relationships across the business with internal stakeholders, clients and underwriters.
- Trained new team members on policies and procedures for claims handling
Claims Transformation Advisor
AXA/ING partnership (Bancassurance)
Paris
06.2020 - 12.2020
- Analysis of customers' needs and pain points in claims across the 6 countries involved in the AXA/ING partnership
- Defining claims solutions with local entities
- Consolidation of common claims processes across local entities
- Defining claims KPIs
- Implementing claims transformation roadmap with a customer centric approach
Claims Manager
AXA XL (Insurance Company)
Paris
01.2018 - 06.2020
- Managing a team dedicated to handling complex aviation claims
- Monitoring aerospace claims activity to ensure fast and efficient settlements
- Implementing processes to enhance profitability and proper assessment of exposure
- Prepared detailed reports on claim status and activities for management review
- Leading market meetings for large exposure and sensitive claims
- Participating in renewal meetings for key accounts and tenders
Senior Claims Specialist
AXA XL (Insurance Company)
Paris
05.2015 - 12.2017
- Handling complex aviation claims involving international brokers
- Participating in renewal meetings for key accounts and tenders
Maritime Legal Adviser
ABCRM (Ship owner - dry bulkers)
Nantes
01.2009 - 05.2015
- Drafting and negotiating contracts
- Negotiating and managing insurance policies and claims handling (damage and liabilities)
- Technical and crewing management as Deputy Designated Person Ashore (DPA)
- Liaising with Flag States and classification societies for vessels' compliance with regulations
- Attending inter-professional meetings and working groups (BP2S, CMF, AFDM)
Claims Manager
FILHET ALLARD MARITIME (Insurance broker)
Bordeaux
07.2004 - 12.2008
- Claims handling (damage and liabilities) for French and international clients
- Providing legal assistance to clients
- Attending inter-professional meetings and working groups (in particular revision of the French Insurance Hull clauses)
Maritime Legal Adviser
Bröström Tankers SAS (Ship owner - tankers)
Paris
01.2002 - 07.2004
- Handling insurance claims and negotiating renewals of damage and liabilities insurance programs
- Monitoring national and international maritime regulations
- Drafting and negotiating contracts linked to environmental laws (US OPA and Canadian response contracts)
- Monitoring insurance statistics and KPIs
- Assisting other departments with the drafting and negotiation of their contracts.
Claims Adjuster
Claims and Legal Department AGF-MAT (Insurance Company)
Paris
01.2000 - 01.2002
- Claims handling relating to all types of ocean-going vessels, inland water craft, fishing boats and offshore facilities
- Claims adjusting of hull and third-party liability claims under French insurance conditions/practice and international insurance conditions/practices
- Providing legal assistance during litigation (court proceedings/arbitration/mediation) and amicable settlements
Claims Adjuster / Legal Adviser
Legal Department / Hull Department CESAM (Loss Adjusters)
Paris
01.1996 - 01.2000
- Case handling: arranging and supervising surveys
- Claims adjusting: damage and liabilities claims subject to French and international insurance conditions/practices
- Providing instructions to lawyers, overseeing litigation including the approval of pleadings and monitoring proceedings
- Providing legal assistance
Education
Data Protection Officer (DPO) -
Sciences-Po Executive Education
01.2020
Postgraduate Degree in Insurance law -
Paris-I University (Panthéon-Sorbonne)
01.1996
Master's Degree in Commercial law -
University of Nice-Sophia Antipolis
01.1995
Skills
- Handling and supervision of complex claims in different business areas
- Extensive experience of the French and London markets and practices
- Settlement Negotiation
- Interpersonal Communication
- Team Collaboration
- Performance Monitoring
- Fluent in English
Languages
French
First Language
English
Proficient (C2)
C2
Italian
Elementary (A2)
A2
Affiliations
- Art lover
- Music fan
- Open water swimmer
References
References available upon request.
Timeline
Senior Claims Specialist
EVEREST (Insurance Company)
11.2024 - Current
Claims Manager
MC GILL & Partners (Insurance broker)
05.2021 - 12.2023
Claims Transformation Advisor
AXA/ING partnership (Bancassurance)
06.2020 - 12.2020
Claims Manager
AXA XL (Insurance Company)
01.2018 - 06.2020
Senior Claims Specialist
AXA XL (Insurance Company)
05.2015 - 12.2017
Maritime Legal Adviser
ABCRM (Ship owner - dry bulkers)
01.2009 - 05.2015
Claims Manager
FILHET ALLARD MARITIME (Insurance broker)
07.2004 - 12.2008
Maritime Legal Adviser
Bröström Tankers SAS (Ship owner - tankers)
01.2002 - 07.2004
Claims Adjuster
Claims and Legal Department AGF-MAT (Insurance Company)
01.2000 - 01.2002
Claims Adjuster / Legal Adviser
Legal Department / Hull Department CESAM (Loss Adjusters)
01.1996 - 01.2000
Data Protection Officer (DPO) -
Sciences-Po Executive Education
Postgraduate Degree in Insurance law -
Paris-I University (Panthéon-Sorbonne)
Master's Degree in Commercial law -
University of Nice-Sophia Antipolis
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