Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isabel Arruga

Paris

Summary

I am a self-motivated and progress-driven Production and Operation Manager with a extensive background in the Live Entertainment industry and Sporting Events. Throughout the course of my career, I have honed my abilities in leadership, budget management and operations oversight. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.

Overview

15
15
years of professional experience

Work History

Deputy Venue Logistic Manager

CEVA Logistics - Paris 2024 Olympics and Paralympics Official Logistics Partner
05.2024 - 09.2024
  • Decision with the COJOP on the allocation of resources, timetables, ramping up of sites and team profiles;
  • Coordination on the logistics needs of the LBO and LCS sites (Le Bourget, site D'Escalade and La Courneuve, Paralympic Marathon);
  • Supervision of the planning and implementation of logistics plans;
  • Workforce training and management;
  • Regular reporting to logistics warehouse;
  • Coordination of the transition of sporting events;
  • Update operational tools;
  • Ensure the smooth running of site bump in and bump out;
  • Communication with the various stakeholders: venue management, operations, HSE, HR, LCC etc

Events Consulting and Productions

Bel Arruga Produções
Trancoso, Porto Seguro
02.2023 - 04.2024
  • Artistic and Logistic Production at Musica em Trancoso Festival - 4 days festival - Teatro L'Occitane, Trancoso;
  • Production Manager at Bloom Festival | Art, Music & Gastronomy and Taipe 24 - New Years Party - Trancoso;
  • Consulting and Implementation of and event area at Zé Barbudo Beach Lounge - Trancoso;
  • Executive Production - Lulu Santos concert - Teatro L'Ocitane, Trancoso;
  • Executive Production at Luz do Sol Festival - Alceu Valença, Paulinho da Viola and Ney Matogrosso - 3 days festival - Teatro L'Occitane, Trancoso;
  • Implementation of an events area and restaurant signed by chef Morena Leite - Alma Marau Residence, Peninsula de Maraú.

Comercial and Production Director

Teatro L´Occitane
Trancoso - Bahia
06.2021 - 01.2023

• Commercial and legal representative;

• Identify the Theatre's mission and assist in the planning and development of the business goal;

• Understand and achieve the financial goals of the company;

• Strategy creation and execution for cultural projects, events and partnerships;

• Business development for commercial and cultural partnerships;

• Relationship management of key clients, understand their expectations, solve problems if they occur and support from contract to post-sale;

• Identify customer needs and elicit feedback;

• Collaborate with the other teams on strategies for the development of the Theatre;

• Promote the Theatre in conjunction with the marketing team;

• Structure and organize operational team for third-party events and after-sales follow-up;

• Attend and support the marketing team to meet the Theatre’s strategies;

• Support in attracting clients and sponsors;

• Creation and execution of the Theatre’s annual season with the team;

• Executive production of theatre's events;

• Responsible for artistic and production logistics; hiring artists and suppliers for theatre's events;

• Budget management and accountability;

• Management of the schedule of commitments of the contracted attractions and follow-up;

• Contracting and negotiating with suppliers;

Hospitality Supervisor | FWC 2022

GL Events
Doha
11.2022 - 12.2022
  • In-depth understanding of all Event operations, collaborating closely with Hospitality, Security, Venue Manager, Food and Beverage, Ticket Solutions, Access Control Disabilities and Local Government Committee;
  • Knowledge of stadium information and access
  • Responsible for Direct relationship with the Venue Manager
  • Organize the Host/Hostess team
  • Manage the operation of the lounges
  • Alignment of work and service with F&B manager;
  • Welcoming and manager VIP guests of lounges, commercial village, skybox, VVIP, affiliation and sponsors;
  • Welcome Desk leader, control the number of expected guests, checking the tickets, their specificities, handing out wristbands, badges and gifts;
  • Work on the continuous improvement of the customer experience

Production Manager

Mozarteum Brasileiro
São Paulo
10.2016 - 03.2020
  • Events project management;
  • Coordination on media and graphic materials for the event with the artists;
  • Liaise with international and domestic artist, understanding their requests;
  • Liaise with service providers and suppliers;
  • Responsible for artistic and production logistics and schedules;
  • Budget management;
  • Contracting and negotiating with suppliers;
  • Oversee bump-in and bump-out of events.

Executive and Artistic Producer

Dançar Marketing & Comunicações
São Paulo
06.2012 - 09.2016
  • Understanding of the technical rider;
  • Liaise with international and domestic artistic and understanding requests;
  • Liaise with service providers and suppliers;
  • Responsible for artistic schedules, hospitality and logistics;
  • Coordination in media and graphic materials of the event with the artists;
  • Budget management;
  • Follow-up of contracted attractions;
  • Contracting and negotiating with suppliers;
  • Oversee bump-in and bump-out of events.

Events Coordinator

Commonwealth Bank Australia
Sydney - NSW
02.2010 - 03.2012
  • Responsible for the concept and development of the event format;
  • Contacts with suppliers, negotiation of prices, supervision of services provided, obtaining
  • Feedback on the quality of the final service provided;

Education

Diploma - Business Administration

Bridge Business College
Sydney, Australia
12.2011

Advanced Diploma - Events Management

TAFE NSW
Sydney, Australia
12.2008

Bachelor - Business Administration

FMU
São Paulo
12.2004

Skills

  • Thirteen years of experience in Events: national and international
  • Responsible for the organization and production of events in several segments: Live Entertainment, Sports Events, Festivals, Cultural Projects, Corporate, Social, amongst others
  • Leadership and Team Management, essential skills in managing multidisciplinary teams in simultaneous projects
  • Client Management, managing a portfolio of existing clients, and business development, sourcing new clients

Languages

Portuguese
First Language
English
Proficient
C2
Spanish
Intermediate
B1

Timeline

Deputy Venue Logistic Manager

CEVA Logistics - Paris 2024 Olympics and Paralympics Official Logistics Partner
05.2024 - 09.2024

Events Consulting and Productions

Bel Arruga Produções
02.2023 - 04.2024

Hospitality Supervisor | FWC 2022

GL Events
11.2022 - 12.2022

Comercial and Production Director

Teatro L´Occitane
06.2021 - 01.2023

Production Manager

Mozarteum Brasileiro
10.2016 - 03.2020

Executive and Artistic Producer

Dançar Marketing & Comunicações
06.2012 - 09.2016

Events Coordinator

Commonwealth Bank Australia
02.2010 - 03.2012

Diploma - Business Administration

Bridge Business College

Advanced Diploma - Events Management

TAFE NSW

Bachelor - Business Administration

FMU
Isabel Arruga