Summary
Overview
Work History
Education
Skills
Timeline
Certification
Work Availability
Additional Information
Reading and listening to music
HOBBIES
Generic

ISAAC ABOAGYE BOTCHWEY

Accra

Summary

I am a dedicated professional focused on enhancing organizational performance and achieving strategic goals. My work experience at Tema Oil Refinery (TOR) Ltd and Olam International has equipped me with valuable skills in information technology, procurement, and logistics. Also, possess a strong interest in customer service and research, which fosters ongoing improvement initiatives. As a collaborative team player, I value loyalty and adaptability and am prepared to embrace new challenges in a dynamic business environment. I demonstrate effective problem-solving skills and a commitment to continuous learning.

My communication skills are proficient, enabling me to contribute positively to team success and drive favourable outcomes. I am enthusiastic about tackling new challenges and advancing organizational objectives with dedication.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Applications Support (IT) – (SAP, DMS & Other Applications)

Olam International
Ghana
11.2021 - Current
  • Leveraged specialist knowledge of operating systems and software applications to enhance system performance.
  • Coordinated efforts for systems integration, ensuring alignment with organizational objectives.
  • Managed 60% ticketed query system, ensuring detailed database entries for all queries and resolutions.
  • Analyzed and resolved technical challenges to maintain the seamless functionality of systems.
  • Facilitated effective communication and collaboration across local and international teams to enhance project outcomes.
  • Conducted ongoing training initiatives to address specific team needs and support business objectives.
  • Analyzed system requirements and established maintenance and upgrade schedules to ensure operational efficiency.
  • Analyzed data and compiled detailed reports for teams across the business to facilitate informed collaboration and performance tracking.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Warehouse Supervisor (Warehouse Department)

Olam Ghana Limited
Tema, Ghana
05.2013 - 10.2021
  • Facilitated the development and organization of warehouse infrastructure to support factory operations.
  • Monitored warehouse operations to guarantee goods are stored correctly, minimizing potential damage and associated losses.
  • Developed and delivered comprehensive training programs for 40 employees on SAP system applications to enhance material handling and logistics efficiency.
  • Executed over 95% daily assessments of SAP system functionality, ensuring all best practices were implemented for system integrity.
  • Engaged with the SAP support team to optimize material maintenance procedures and drive new vendor and material creation efforts.
  • Implemented FIFO and FEFO management strategies to ensure accurate shelf-life monitoring and data capture at the source.
  • Oversaw material data updates in SAP, enhancing logistics workflows and supporting effective warehouse management.
  • Coordinated inventory management processes to optimize stock levels and minimize discrepancies.
  • Supervised daily warehouse operations, ensuring compliance with safety and efficiency standards.

Network & System Support

Tema Oil Refinery (Tor) Ltd
Tema, Ghana
01.2008 - 04.2012
  • Oversaw diagnosis of network hardware and software challenges. Managed repair or replacement of defective components to maintain system integrity. Led data backup initiatives and coordinated disaster recovery operations.
  • Administered and maintained computing environments, including hardware systems and software applications, to support organizational operations.
  • Orchestrated comprehensive network security strategies aimed at mitigating risks to data integrity and system functionality.
  • Executed monitoring 2 sites tasks via master consoles, facilitating efficient access and utilization of computer networks and systems.
  • Directed installation and ongoing support of multiple operating systems, including Microsoft Windows Professional from old to latest, Unix and Linux to enhance system reliability.
  • Executed troubleshooting of network problems and administered server configurations to maintain system reliability.
  • Configured printers and implemented antivirus solutions to safeguard network integrity and optimize performance.
  • Performed diagnostic assessments and repairs on computer hardware to maintain system performance.

Education

Diploma Certificate - MCSE [Microsoft Certified System Engineering]

IPMC- College of IT Professional Studies
Accra- Ghana
10-2007

Bachelor of Science - Marketing

University of Cape Coast
Central Region-Cape Coast, Ghana
05-2006

Diploma Certificate - A+ Network Engineering

NIIT
Ghana
06-2005

Skills

  • Experienced in SAP for operational buying
  • Skilled in Microsoft Office applications
  • Skilled in high-pressure environments
  • Policy implementation and supervision
  • Proficient in client engagement strategies
  • Effective communication and patience
  • Analytical thinking skills
  • Communicating complex information
  • Optimistic team player
  • Cross-functional teamwork
  • Customer engagement
  • Effective time management

Timeline

Applications Support (IT) – (SAP, DMS & Other Applications)

Olam International
11.2021 - Current

Warehouse Supervisor (Warehouse Department)

Olam Ghana Limited
05.2013 - 10.2021

Network & System Support

Tema Oil Refinery (Tor) Ltd
01.2008 - 04.2012

Diploma Certificate - MCSE [Microsoft Certified System Engineering]

IPMC- College of IT Professional Studies

Bachelor of Science - Marketing

University of Cape Coast

Diploma Certificate - A+ Network Engineering

NIIT

Certification

  • Effective Communication Workshop -19th-21st July 2022
  • In recognition of Outstanding Performance in the Category of Team Player Award (Functions)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

  • Nutrifoods-Olam | Sanyo Joint Venture- Excellence Awards 2025-Team Player (Functions)
  • Finance & IT Meet 2024-Cross-Functional Teamwork of the Year

Reading and listening to music

Novels and listening to good music

HOBBIES

Novels and listening to good music

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ISAAC ABOAGYE BOTCHWEY