Hi, I’m
Irina Ambrozie
Roquebrune Cap Martin
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration - effective communication with the use of the 4 spoken languages - an extraordinary asset in the relationship with customers.
Overview
16
years of professional experience
Work History
Club 39 Monte CarloMonaco
Membership Sales Advisor & Reception Supervisor
10.2019 - Current
Job overview
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Direct participation in sales, implementation of new strategies that improved the turnover of the company
- Direct relationship with clients, resolving conflicts, preventing conflicts and complaints, resolving borderline situations related to client satisfaction
Le Cap Estel Hotel 5*Eze Bord De Mer
Receptionist Supervisor
03.2018 - 12.2018
Job overview
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments and meetings for management team.
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
La Voile D'Or Hotel 5*St. Jean Cap Ferrat
Front Desk Supervisor and Receptionist
05.2016 - 11.2017
Job overview
- Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
- Served as company concierge to employees requiring assistance help with travel arrangements.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Blue Marine YachtsBucharest
Yacht Charter Manager
03.2008 - 11.2014
Job overview
- Coordinated successful tour logistics in collaboration with account and field teams.
- Handled tour budgets, costs and allotted finances and tracked merchandise and product sales.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Represented client and supervised events with decisive leadership and quality execution.
- Anticipated and met client demands to run efficient and profitable tours.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
Education
G.R.E.T.A Hospitality SchoolNice - France
Hotel Hospitality Diploma from Hospitality Administration And Management
07.2016
Economic University of BucharestBucharest - Romania
Bachelor of Science from Business Management
06.2008
Skills
- Operations Management
- Travel Coordination
- Strategic Planning
- Relationship Building
- Phone and Email Etiquette
- Scheduling
- Multitasking and Organization
- Report Writing
- Event Coordination
- Complex Problem Solving
- Customer Service Management
Languages
Romanian
First Language
English
Proficient
C2
French
Advanced
C1
Italian
Advanced
C1
Additional Information
- Driver's License B
- Monegasque working permit
Timeline
Membership Sales Advisor & Reception Supervisor
Club 39 Monte Carlo
10.2019 - Current
Receptionist Supervisor
Le Cap Estel Hotel 5*
03.2018 - 12.2018
Front Desk Supervisor and Receptionist
La Voile D'Or Hotel 5*
05.2016 - 11.2017
Yacht Charter Manager
Blue Marine Yachts
03.2008 - 11.2014
G.R.E.T.A Hospitality School
Hotel Hospitality Diploma from Hospitality Administration And Management
Economic University of Bucharest
Bachelor of Science from Business Management
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