Inès Pograjec
PARIS
Summary
I am a professional and a diligent person, I have no trouble adapting to any situations I have to face. I am also able to adapt to everyone's characters, which makes an excellent teamwork. I am punctual and attentive, which, I think, seem to be two essential qualities in the professional world.
Overview
5
5
years of professional experience
Work History
Eurostar Hostess
Momentum
Paris, London
02.2024 - 08.2024
- Welcomed passengers in the Business Premier class, served meal trays or sold products at the bar.
- Provided excellent customer service by addressing customer needs promptly.
- Resolved any customer complaints or issues quickly and professionally.
Customer Service Agent
Groupe Europe Handling
Charles de Gaulle Airport
08.2023 - 02.2024
- Welcome the passengers, check luggage in, supervise boardings and flights arrival
- Identified opportunities to improve customer service processes and procedures.
- Resolved customer complaints quickly and efficiently.
Customer Service Agent
Eurostar
Paris Gare du Nord train station
11.2022 - 03.2023
- Welcomed and guided the passengers, supervise boardings
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
Skillful Staff Member
McDonald's
Paris
01.2020 - 08.2021
- Prepared orders, made sandwiches, supervised drive through
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Additional degree: 'customer service agent' - Air Transportation
AFMAé - Air Professions School
Paris, 7506.2024
Bachelor's Degree: 'Applied Foreign Languages'- English/spanish - Foreign Languages And Literatures
Paris 10 University
Nanterre, FR06-2022
High school diploma with distinction (pass 60-70%): 'Economic and Social' -
EREA Toulouse Lautrec High School
FR06.2019
Skills
- Drivers license
- English (B2-C1)
- Spanish (B1)
- Basic software use (Word, Excel, PowerPoint)
Driverlicense
True
Age
23 years old
Affiliations
- Bodybuilding
- Travels
- Books and music
References
References available upon request.
Timeline
Eurostar Hostess
Momentum
02.2024 - 08.2024
Customer Service Agent
Groupe Europe Handling
08.2023 - 02.2024
Customer Service Agent
Eurostar
11.2022 - 03.2023
Skillful Staff Member
McDonald's
01.2020 - 08.2021
Additional degree: 'customer service agent' - Air Transportation
AFMAé - Air Professions School
Bachelor's Degree: 'Applied Foreign Languages'- English/spanish - Foreign Languages And Literatures
Paris 10 University
High school diploma with distinction (pass 60-70%): 'Economic and Social' -
EREA Toulouse Lautrec High School
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