INÈS CLEMENTI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Medical Secretary
Clinique Phenicia
11.2024 - 01.2026
- Managed patient scheduling and appointment coordination using Doctolib, enhancing appointment flow.
- Planning and coordinating the surgical schedule
- Answered incoming calls professionally and directed to appropriate personnel, ensuring streamlined communication.
- Processed medical orders for physicians efficiently.
- Communicated daily with healthcare providers and patients, fostering strong relationships and clear information exchange.
- Patient invoice entry and tracking (Quadra)
Manager hostesses
Le rooftop des Terrasses
Marseille
04.2023 - 11.2025
- Managed hostess team to ensure excellent guest experiences.
- Trained new hostesses on customer service standards and job responsibilities, fostering team competency.
- Welcomed clients upon arrival, assisting with inquiries to enhance guest experience.
- Addressed customer complaints and issues promptly and professionally to ensure satisfaction.
- Reservation taken by telephone and via the software Overfull
Event Secretary
Groupe ETIC
Marseille
11.2021 - 05.2024
- Supported event planning, logistics, and coordination for company functions to ensure seamless execution.
- Coordinated scheduling and calendar for executive team members to optimize meeting efficiency.
- Prepared meeting agendas and took detailed minutes during discussions.
- Managed incoming phone calls, addressed inquiries, and directed calls.
- Welcomed visitors and directed them to appropriate locations or personnel to enhance visitor experience.
- Facilitated timely mail and parcel distribution to support office communication.
Education
BTS -
TOURISME
Marseille, 1300606.2021
Skills
- Patient scheduling
- Medical record management
- Patient intake
- Front desk management
- Admin support
- Phone reception
- Organizational skills
- Multitasking
- Attention to detail
- Problem solving
Languages
English
Advanced (C1)
C1
Timeline
Medical Secretary
Clinique Phenicia
11.2024 - 01.2026
Manager hostesses
Le rooftop des Terrasses
04.2023 - 11.2025
Event Secretary
Groupe ETIC
11.2021 - 05.2024
BTS -
TOURISME