Years of professional experiences
INES MOUSLI
Paris
Summary
Creative and engaging Account Manager with diverse management experience. Promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients.
Overview
5
5
3
3
Languages
Work History
Project Coordinator
Une Terre Culturelle
Marseille, Berlin, Paris
01.2015 - Current
- Collaborated with multicultural teams on strategic planning related to future educational projects.
- Nurtured and developed intercultural communication in mentoring and mediating seminars, and international exchange projects.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Account Manager
Next Station
Paris
06.2021 - 02.2023
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Achieved a low churn ratio on 100+ accounts portfolio across Europe & the US.
- Analyzed client data to identify opportunities for growth and negotiated contracts to maximize profitability.
- Provided training and guidance to the CS team (recruiting, onboarding and management)
- In charge of the internal process optimisation of the CSM team.
Resourcing / HR Coordinator
CHUBB Insurance
London
09.2018 - 10.2019
- Developed training programs for managers to improve their leadership skills and knowledge of HR procedures.
- Conducted employee onboarding activities including orientation, benefits enrollment, and new hire paperwork.
- Took part in cross-cutting projects ike D&I audits.
Education
Master of Arts - Mediation of Peace And Conflict Resolution
King's College London
London, UK10.2020
Bachelor of Arts - International Project Management
Aix-Marseille University
Aix-en-Provence, France07.2018
Skills
- Organisation and process optimisation
- Problem-Solving
- Flexible and Adaptable
- Cultural Sensitivity
- Microsoft suite
- CRM
- Hubspot
Languages
French
First Language
English
Proficient (C2)
C2
German
Intermediate (B1)
B1
Affiliations
- Animal lover.
- Avid traveler.
- Yoga and pilates amateur.
- Always learning something new.
Certification
- TOIEC 8.5
Timeline
Account Manager
Next Station
06.2021 - 02.2023
Resourcing / HR Coordinator
CHUBB Insurance
09.2018 - 10.2019
Project Coordinator
Une Terre Culturelle
01.2015 - Current
Master of Arts - Mediation of Peace And Conflict Resolution
King's College London
Bachelor of Arts - International Project Management
Aix-Marseille University
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