Ina Cui
Norwell
Summary
Team Leader and Problem Solver experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills.
Overview
2
2
years of professional experience
Work History
Team Leader
Pour Coffee And Bagel
MA
02.2023 - 08.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics
- Mentored junior staff members on how to deliver customer service and maintain organization
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Retail Sales Associate
Macy's
Hanover, MA
08.2022 - 12.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Assisted in managing inventory levels and restocking merchandise as needed
Hostess
Buffalo Wild Wings
Hanover, MA
05.2022 - 08.2022
- Contributed to team success through effective communication and cooperation with coworkers and management
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
Team Member
Chipotle
Hanover, MA
05.2021 - 07.2021
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure
Intern
Justin Krebs for City Council
Brooklyn, NY
04.2021 - 06.2021
- Achieved high-quality communication with residents, using active listening and clear verbal skills to address concerns accurately
- Collaborated with cross-functional teams to plan meetings
Education
Economics
Boston University
05.2025
Academic Year Exchange - Economics
SciencesPo
ParisSkills
- Client Service
- Mentoring
- Data Entry
- Microsoft Word
- Supervision and Leadership
Accomplishments
- Skilled pianist with a repertoire showcased at renowned venues, including Carnegie Hall, The DiMenna Center for Classical Music, and Lincoln Center.
- Accomplished Brazilian Jiu-Jitsu and Judo practitioner, holding multiple championship titles in the East Coast, New England, and Boston regions.
Languages
English
First Language
Chinese (Mandarin)
Proficient (C2)
C2
French
Elementary (A2)
A2
Timeline
Team Leader
Pour Coffee And Bagel
02.2023 - 08.2023
Retail Sales Associate
Macy's
08.2022 - 12.2022
Hostess
Buffalo Wild Wings
05.2022 - 08.2022
Team Member
Chipotle
05.2021 - 07.2021
Intern
Justin Krebs for City Council
04.2021 - 06.2021
Economics
Boston University
Academic Year Exchange - Economics
SciencesPo
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