Ilaria Lolli
Patrica
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Secretary
Primary School "Beata Maria De Mattias"
10.2020 - 06.2023
- Answered multi-line phone system and enthusiastically greeted callers.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed over 50 phone and email correspondence and handled incoming and outgoing mail and faxes per day.
- Managed filing system, entered data and completed other clerical tasks.
Secretary Intern
Presidenza del Consiglio dei Ministri - Dipartimento per le Politiche Europee
06.2019 - 09.2019
- Responded to inquiries from callers seeking information.
- Managed SOLVIT network, used for resolving cross-border disputes between citizens and/ or enterprises.
- Recognized over 20 cases of violation of EU and non-EU legislation per day.
- Identified legitimate directives/ regulations that can be combined with each case.
Secretary
Nursery School 'Atheneum'
03.2018 - 06.2018
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
M.D. - Global Security Policies
University Roma Tre, Italy
Rome, Italy11.2024
M.D. - Scienze Dell'amministrazione E Relaz. Internaz.
University of Rome, Tor Vergata
Rome, Italy04.2021
Skills
- Conflict resolution
- Time management
- Problem-solving abilities
- Multitasking capabilities
- Database management
- Office administration
Personal Information
- Date of Birth: 06/19/98
- Gender: Femminile
- Nationality: Italiana
Languages
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Elementary (A2)
Timeline
Secretary
Primary School "Beata Maria De Mattias"
10.2020 - 06.2023
Secretary Intern
Presidenza del Consiglio dei Ministri - Dipartimento per le Politiche Europee
06.2019 - 09.2019
Secretary
Nursery School 'Atheneum'
03.2018 - 06.2018
M.D. - Global Security Policies
University Roma Tre, Italy
M.D. - Scienze Dell'amministrazione E Relaz. Internaz.
University of Rome, Tor Vergata
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