Igor Tkachenko
Vancouver BC
Summary
Driven professional with a track record of enhancing client satisfaction and expanding customer bases at Mainly Awning & Signs. Leveraged customer relations and sales expertise to consistently exceed quotas. Demonstrated complex problem-solving abilities and strategic planning skills, resulting in significant sales revenue growth. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Sale Representative
Mainly Awning & Signs
01.2010 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Deputy Tax Clerk
TD Bank
07.2008 - 12.2009
- Managed taxpayer inquiries with professionalism and knowledge, resolving issues promptly and accurately.
- Demonstrated commitment to continuous improvement by regularly participating in professional development opportunities and staying current on industry trends.
- Developed strong working relationships with external agencies such as auditors or legal counsel for streamlined collaboration on complex cases.
- Provided exceptional support during annual budget preparation process by compiling relevant data on taxation trends and revenues collected.
- Researched tax issues and formulated clear and concise conclusions.
- Expedited resolution of delinquent accounts through diligent monitoring and follow-up communication with non-compliant taxpayers.
Education
Broker's Business Planning & Financial Management
UBS SAUDER Business School
Vancouver01.2007
Business Administration
Simon Fraser University
Vancouver10.2004
Skills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Sales expertise
Complex Problem-Solving
Strategic Planning
Languages
English
Bilingual or Proficient (C2)
Ukrainian
Intermediate (B1)
Russian
Advanced (C1)
Timeline
Sale Representative
Mainly Awning & Signs
01.2010 - Current
Deputy Tax Clerk
TD Bank
07.2008 - 12.2009
Broker's Business Planning & Financial Management
UBS SAUDER Business School
Business Administration
Simon Fraser University
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