Ifeoma Okonkwo
Toronto
Summary
Experienced in external/business relations, adept at non-technical risk management, governance, and social performance. Skilled in crafting strategies that boost engagement, revenue, and stakeholder satisfaction, eager to join your team.
As a seasoned external and business relations professional, I excel in managing non-technical risk, communications, governance, and social performance. My expertise lies in creating impactful communication and business strategies that engage customers, drive revenue growth, and satisfy stakeholders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Principal Adviser Governance and Information Management
Shell
03.2024 - Current
- Demonstrated collaborative leadership to achieve business growth objectives for cross-functional teams of internal stakeholders
- Ensured alignment with project management frameworks, considering industry-specific challenges and opportunities
- Provided governance support to drive project execution and facilitate new project development
- Led a dedicated team responsible for managing all corporate correspondence
- Oversaw communication both internally (within the organization) and externally (with stakeholders, partners, and regulatory bodies)
- Organized effective quarterly and annual review procedures, including business performance reviews and personal development plans
- Implemented efficient processes to ensure compliance with legal and regulatory frameworks, collaborating with cross-functional teams to enhance operational efficiency.
External Relations Adviser
Shell Energy
08.2020 - 02.2024
- Led crisis management efforts at Shell, developing and implementing protocols and strategies that enabled quick and effective resolution of critical situations, in line with key success metrics
- Built strong relationships with key stakeholders, such as government bodies and media outlets, strengthening Shell's social license to operate and enhancing stakeholder trust, as reflected in increased engagement metrics
- Oversaw social performance and impact management for Shell, delivering tangible social benefits and fostering stakeholder collaboration, measured through stakeholder engagement metrics
- Responsively addressed community issues related to Shell's operations, meeting resolution timelines and reducing non-technical risks, resulting in positive community relations and achieved KPIs.
External Relations Adviser
Shell
01.2016 - 07.2020
- Increased Shell's brand awareness through strategic content creation and marketing campaigns, driving brand visibility and market share growth, validated by quantifiable success metrics
- Managed media and communication strategies, highlighting Shell's initiatives, leading to positive media coverage and improved stakeholder engagement, indicated by improved media metrics
- Developed persuasive narratives and sustainability reports for Shell Energy, enabling transparent stakeholder communication and recording significant improvements in engagement and impact measurements
- Co-led the 'Shell Winning Ways of Working' initiative, sparking a cultural change across local Shell entities, enhancing organizational productivity and increasing employee engagement metrics.
Customer Service Officer
First Bank
04.2015 - 12.2015
- Thrived in various customer-facing roles in marketing, banking, and finance, showcasing a versatile skill set with quantifiable metrics for success
- Demonstrated strong commercial acumen by cross-selling effectively within the operations space, boosting sales and revenue with measurable KPIs
- Earned recognition for exceptional customer service and meeting customer needs by delivering outstanding results as the 'Most Valuable Customer Support Staff' with quantifiable metrics for success such as customer satisfaction ratings and customer loyalty metrics.
Business Development Officer
Kohath Investment Group
04.2013 - 03.2015
- Pioneered a multimillion-naira business strategy for Kohath Group, resulting in significant revenue growth with measurable metrics for success
- Standardized contracting and business improvement processes, optimizing efficiency and productivity, resulting in measurable cost savings and revenue growth
- Developed an effective policy and process manual for customer interface and management, resulting in increased customer satisfaction and measurable improvements in customer feedback
- Ensured 100% timely processing of invoices and quotation delivery, resulting in improved cash flow and measurable metrics for success such as vendor satisfaction ratings and on-time delivery metrics
- Received recognition as the Kohath Group's Staff of the Year in both 2013 and 2014, demonstrating my commitment to delivering outstanding results and measurable achievements.
Sales Lead
Star Aluminum/Alu metal Industry
11.2012 - 03.2013
- Led and coached a high-performing sales team of about 10 staff members, driving measurable sales growth and success
- Secured multimillion-naira sales deals through effective negotiations, adding significantly to the revenue growth of the organization with measurable KPIs for success such as sales growth and revenue figures
- Earned recognition as a key player in the organization for delivering excellent performance and contribution, winning the prestigious CEO Award in 2013 with measurable metrics for success
- As a sales team leader, I delivered measurable success in sales growth by securing multimillion-naira sales deals and boosting revenue growth
- My exceptional performance and dedication to the organization were recognized with the prestigious CEO Award, showcasing my value and measurable metrics for success.
Education
Post Graduate Degree - Strategic Management and Leadership
Qualifi UK (Chestnut Education Group)
09.2019
Bachelor of Science - Economics
Covenant University
07.2011
Skills
- Business Strategy
- Crisis Management
- Customer Support
- Strategic Management
- Effective Communications
- Community Engagement
- Branding
- Social performance and impact management
- Stakeholder Engagement & Management
- Sales Maximization
Certification
Chartered Institute of Commerce (CICN), 2012
Languages
- English
- Igbo
- Hausa
- French (Beginner)
Languages
English
First Language
Timeline
Principal Adviser Governance and Information Management
Shell
03.2024 - Current
External Relations Adviser
Shell Energy
08.2020 - 02.2024
External Relations Adviser
Shell
01.2016 - 07.2020
Customer Service Officer
First Bank
04.2015 - 12.2015
Business Development Officer
Kohath Investment Group
04.2013 - 03.2015
Sales Lead
Star Aluminum/Alu metal Industry
11.2012 - 03.2013
Post Graduate Degree - Strategic Management and Leadership
Qualifi UK (Chestnut Education Group)
Bachelor of Science - Economics
Covenant University
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