Ho Wing Rainbow Tsang
Lyon
Summary
More than 10 years in training experience in beauty industry in different countries including travel retail and local retail in sizeable retail company, business to business, also hands on training in hotels and spa. Accomplished Training Manager at developing and improving training programs for employees to enhance performance. Good communication with different departments within company, employees and vendors. Experienced public speakers and passionate field coach to reach retail excellence.
Overview
12
12
years of professional experience
Work History
Retail Training Manager APAC
L’Oréal
01.2013 - 05.2018
- 2013 YSL & Biotherm - Hong Kong and Macau
- 2014 Lancôme Greater China Hating Bay
- 2014-2018 Kiehls and Helena Rubinstein - Greater China, Southeast Asia and Taiwan Macau Hong Kong
- Enhanced employee performance by developing and implementing comprehensive retail training programs on brand DNA, products knowledge, selling skills and customer service.
- Increased sales revenue by designing targeted training modules for specific product lines according to each country and location needs in line with marketing plan and company direction.
- Increased sales revenue by implement travel retail AP education and brand strategy designing targeted training modules.
- Streamlined onboarding process for new hires, ensuring a smooth transition into the workplace.
- Collaborated with store managers to identify skills gaps and develop customized training solutions.
- Regular field coaching on evaluate employee progress and providing constructive feedback for improvement.
- Created engaging training materials such as workbooks, videos, and presentations to facilitate effective learning experiences.
- Organized regular team-building events to foster a positive work environment and strong camaraderie among staff members.
- Maintained up-to-date knowledge of industry trends and best practices, incorporating new insights into existing training programs.
Training Manager ( Elemis )
Bliss LLC Limited Hong Kong
04.2012 - 03.2013
Trainer
Amore Pacific Limited
04.2011 - 04.2012
Learning and Development Executive
NeoDerm Group Limited
09.2009 - 04.2011
ITEC / CIBTAC Educator
Bliss LLC Limited Hong Kong
02.2006 - 08.2009
Education
Monash University
Australia 06.2005
Skills
- E-learning development
- Training Needs Analysis
- Sales Training
- Relationship Building
- Customer Service
- New Hire Training
- Public Speaking
- Excellent Communication
- Attention to Detail
- Problem-solving abilities
- Team building
- Active Listening
- Employee Coaching
- Interpersonal Skills
Languages
English
Advanced (C1)
Mandarin
Advanced (C1)
Cantonese
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Retail Training Manager APAC
L’Oréal
01.2013 - 05.2018
Training Manager ( Elemis )
Bliss LLC Limited Hong Kong
04.2012 - 03.2013
Trainer
Amore Pacific Limited
04.2011 - 04.2012
Learning and Development Executive
NeoDerm Group Limited
09.2009 - 04.2011
ITEC / CIBTAC Educator
Bliss LLC Limited Hong Kong
02.2006 - 08.2009
Monash University
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