Holly Samantha
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with middle eastern based airlines as valued member of cabin crew for over 5 years working with business and first class customers. Impeccable groomed detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Senior Shore Excursion Staff
MSC
03.2024 - Current
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
- Implemented customer feedback system to guide improvements in service delivery.
- Implemented Improvement plan where needed of any existing Shore Excursions that were not up to company standards.
Business Class Cabin Crew
Qatar Airways
10.2018 - 05.2023
- Brand Ambassador delivering five star service and chosen to represent the company in promotional events for the worlds best airline
- Fully Trained on Airbus A350/A380 A320/A321 and Boeing 777/789
- Complying with all safety and security procedures
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Interaction with VVIP clients and government officials
- Fine dining service trained for food and beverages
- Selected to fly FIFA world cup football team on private charter flight
- Worked in the VIP lounge during COVID-19
- Destination advice and booking
Luxury Sales Associate
Louis Vuitton Moet Hennessy
08.2016 - 06.2018
- Welcomed vvip clients from all over the world
- Brand ambassador with Impeccable grooming
- Tailored clients shopping experience to suit individual needs
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Extensive international client list
- Up to date knowledge of latest trends in industry
Store Manager
Fatface
07.2015 - 07.2016
- Organized events to promote the brand and increase brand visibility.
- Marketed store promotions and liaised with vendors regarding supply and demand.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Took ownership of hiring, training and mentoring new staff members.
Sales Manager
Apple
10.2012 - 12.2015
- Hit regional sales targets monthly under high pressure situations increased profitability
- Planned and executed events and marketing programs to increase qualified leads..
- Used multiple web-analytics data points to benchmark, measure and improve online campaign results.
- Used search engine optimization to improve traffic to brand websites.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Public Relations Intern
hearld express
01.2008 - 02.2010
- Maintained and updated media contact lists and databases for ease of access.
- Helped plan and execute private, company, and client events.
- Tracked and reported on success of campaigns and public relations efforts.
- Drafted, edited and distributed press releases, media advisories and other public relations materials.
- Assisted in developing media strategies and campaigns for client needs.
Education
Ba Honors Marketing - Marketing
Liverpool John Moores
08.2014
Diploma - Childcare
Kevvic Sixth Form
08.2012
Coaching Course - Fifa Fa
Plymouth University
04.2012
Skills
- Ability to work in multicultural environment
- Strong communicator
- Hospitality Service Expertise
- Impeccable grooming
- First and Business class trained
- Excellent Organization skills
- Fine dining/Wine training
- VIP client facing
- Lounge and guest services co ordination
Languages
Spanish
Elementary
A2
British
Bilingual or Proficient (C2)
Timeline
Senior Shore Excursion Staff
MSC
03.2024 - Current
Business Class Cabin Crew
Qatar Airways
10.2018 - 05.2023
Luxury Sales Associate
Louis Vuitton Moet Hennessy
08.2016 - 06.2018
Store Manager
Fatface
07.2015 - 07.2016
Sales Manager
Apple
10.2012 - 12.2015
Public Relations Intern
hearld express
01.2008 - 02.2010
Diploma - Childcare
Kevvic Sixth Form
Coaching Course - Fifa Fa
Plymouth University
Ba Honors Marketing - Marketing
Liverpool John Moores
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