Hélène Spanogeorges
Graveson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Customer Care Front Officer
GIVAUDAN FRANCE NATURALS
08.2024 - Current
- Managed end-to-end order processing, from receipt to shipment, ensuring compliance with customer requirements and deadlines.
- Coordinated with cross-functional teams to secure on-time deliveries and resolve issues.
- Provided customer support and solutions, handling claims, returns, and credit/debit notes.
- Analysed client schedules to prioritise orders and optimise workflow.
- Contributed to process improvements and supported EDI project implementation.
- Administered commercial sample requests and follow-up.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Export Account & Logistics Coordinator
DPL France
10.2022 - 08.2024
- Managed export customer accounts: order entry, shipment organisation, payment follow-up.
- Monitored outstanding balances, COFACE* checks, and advance payments. (*COFACE = French export credit insurance organisation; can be specified in cover letter if relevant.)
- Coordinated container consolidation to optimise shipments.
- Developed tracking tools for order flow monitoring.
- Prepared customs documentation and country-specific regulatory forms.
- Resolved disputes related to shipment issues or delays.
- Managed delivery delays and implemented corrective actions.
- Managed inventory control processes, ensuring accuracy and availability of stock
Sales Support & Claims Coordinator
ETEX
04.2021 - 09.2022
- Provided sales and administrative support using SAP, DEMAT Manager, and Salesforce.
- Managed regional order portfolios and coordinated deliveries between suppliers, carriers, and clients.
- Partnered with sales teams on pricing strategies, stock availability, and promotional campaigns.
- Handled customer claims and billing issues, issuing credit notes and adjustments as required.
- Maintained accurate reporting, cash collection follow-up, and daily activity analysis.
- Oversaw complex claims investigations, ensuring compliance with company policies.
Sales Assistant BtoB
ATA DISTRIBUTION
10.2019 - 09.2020
- Issued sales documents, including orders, quotations, and invoices.
- Managed procurement processes from order placement to delivery follow‑up.
- Verified compliance of deliveries and product parts, ensuring certification standards.
- Administered customer accounts and maintained CRM accuracy.
- Updated supplier data and price lists to support purchasing efficiency.
- Developed an e‑commerce site on the Oxatis platform for spare parts, including product content creation and SEO optimisation.
Sales Assistant
NEW LOOK
08.2017 - 08.2019
- Developed strong customer relationships to drive repeat business and enhance customer loyalty.
- Assisted customers in product selection, providing personalized service and expert advice on fashion trends.
- Trained new team members on sales techniques and company policies to improve overall team performance.
- Executed visual merchandising strategies to create appealing displays that attracted customer attention.
- Managed inventory levels, ensuring optimal stock availability and minimizing excess merchandise.
Product Development & Procurement Assistant
NORPROTEX
01.2019 - 05.2019
- Coordinated quality control with pattern makers to ensure full compliance with product specifications, measurement charts, fabrics, and stitching standards.
- Reviewed and updated technical documentation for accuracy.
- Designed and implemented procurement processes and detailed specifications.
- Managed supplier relationships and monitored purchase orders from placement to delivery.
Pattern Cutter (London 3 Years/Madrid 2 Months)
CHLOE/ALEXANDER MC QUEEN/LOEWE
01.2009 - 01.2013
- Led a team of sample makers to produce high‑quality prototypes from initial design sketches.
- Developed mock‑ups (toiles) and translated designer concepts into accurate patterns.
- Coordinated fittings with models, executing alterations and modifying patterns to ensure perfect fit.
- Implemented pattern standardization to guarantee consistency and quality across production.
Sales Assistant
GALERIES LAFAYETTES HAUSSMANN
01.2007 - 01.2008
Costume Designer / Wardrobe Coordinator
CLUB MED SENEGAL
01.2005 - 01.2006
- Designed, tailored, and altered costumes to meet creative specifications for stage performances and themed events.
- Liaised closely with artistic directors, choreographers, and performers to guarantee visual impact and functional comfort.
- Managed wardrobe logistics, including storage, organisation, and quick‑change preparations.
- Oversaw costume repairs and maintenance, ensuring high presentation standards throughout the season.
Education
Master’s Degree - International Trade & Intercultural Management
University of Avignon
01.2020
Bachelor’s Degree - Applied Foreign Languages English / Spanish
University of Avignon
01.2019
Equivalent To 2yrs of Higher Education -
Académie Internationale De Coupe De Paris (AICP)
01.2009
Skills
- International trade expertise
- Proficient in ERP and CRM software including SAP and Salesforce
- Proficient in Office Suite
- Advanced Excel proficiency
- Fluent in English
- Sales strategy adaptation
- Strong organizational skills
- Effective time management
- Analytical skills
- Ability to adjust to new challenges
- Active listening skills
- Positive demeanor
- Innovative problem-solving
Crossfit
passionate about challenge and pushing personal limits
Languages
Spanish
Intermediate (B1)
English
Bilingual or Proficient (C2)
Timeline
Customer Care Front Officer
GIVAUDAN FRANCE NATURALS
08.2024 - Current
Export Account & Logistics Coordinator
DPL France
10.2022 - 08.2024
Sales Support & Claims Coordinator
ETEX
04.2021 - 09.2022
Sales Assistant BtoB
ATA DISTRIBUTION
10.2019 - 09.2020
Product Development & Procurement Assistant
NORPROTEX
01.2019 - 05.2019
Sales Assistant
NEW LOOK
08.2017 - 08.2019
Pattern Cutter (London 3 Years/Madrid 2 Months)
CHLOE/ALEXANDER MC QUEEN/LOEWE
01.2009 - 01.2013
Sales Assistant
GALERIES LAFAYETTES HAUSSMANN
01.2007 - 01.2008
Costume Designer / Wardrobe Coordinator
CLUB MED SENEGAL
01.2005 - 01.2006
Master’s Degree - International Trade & Intercultural Management
University of Avignon
Bachelor’s Degree - Applied Foreign Languages English / Spanish
University of Avignon
Equivalent To 2yrs of Higher Education -
Académie Internationale De Coupe De Paris (AICP)