Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Hobbies
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Hind DARRAZI

Hind DARRAZI

Summary

Specialized in Account Management, Customer Success, and Business Development across SaaS and technology solutions.


Results-driven Account Manager with over 9 years' experience developing and expanding strategic client relationships, delivering tailored SaaS and data-driven solutions to C-level executives.


Overview

9
9
years of professional experience
2
2
Certification

Work History

Sales Executive specialized in Banking market

3V Finance
04.2024 - 10.2024
  • Prospect portfolio & development in the banking sector
  • Kind of Solutions: Delivered risk management and financial forecasting solutions tailored to banking treasury and market risk activities.
  • Key Stakeholders: Chief Financial Officer, Treasurer

Key Account Manager specialized in Banking market

Docaposte
12.2021 - 03.2024
  • Strategic Banking Account Development and Commercial Strategy Deployment.
  • Developed and maintained strong relationships with key clients to ensure long-term business growth.
  • Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
  • Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
  • Kind Solutions: SaaS, integration with web services (API), On-Premises.
  • Key Stakeholders: Chief Innovation Officer, Head of KYC (Know Your Customer), Head of Marketing, Head of Digital Transformation.
  • Goals: Achieve new sales of €4 million based on an embedded revenue of €31 million.

Sales Representative

Bureau Van Dijk
02.2019 - 12.2021
  • Company Overview: A Moody's Analytics Data Driven solutions for compliance & financial crime, corporate credit risk, Data Management.
  • Client portfolio relations & development, in the Banking / Insurance / Corporate Finance sector in France and North Africa.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Solutions for sales around company data for compliance, data management, business development and marketing in B to B, Corporate finance M&A.
  • Example: Orbis KYC, Compliance Catalyst, Credit Catalyst, GRID (RDC).
  • Kind of solutions: SaaS, web services (API), Data Feed.
  • Main interactions: Chief Data Officer, Chief Compliance Officer, Head of KYC, Head of risk officer, Head of Trade Finance, Head of Corporate Banking, Head of Marketing, Head of CRM.

Account Manager

PROFIDEO
04.2015 - 01.2019
  • Company Overview: Smart Data for Business.
  • Client portfolio management in the Banking, Insurance, Mutual and provident institutions sector.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Sales: Decision support tools such as databases on insurance contracts, benchmarking studies of insurance products.
  • Kind of solutions: SAAS / API (Web service) - digital & Artificial intelligence & Database.
  • Goals: to generate 100 leads per year & to improve customer loyalty.
  • Main interactions: Strategic Marketing Manager, Product Manager, Communication Manager, Sales Director


Business Accounts Manager

American Express
06.2014 - 04.2015
  • Company Overview: Corporate Services worldwide.
  • Management of customer requests from the business segment.
  • Respond to customer complaints: refunds of credit balances, disputed invoices, reimbursement of late fees.
  • Commercial support on dematerialized products (BTA business travel cards)
  • Goals: Loyalty building and improvement of customer satisfaction.


Assistant to Customer Advisor

Société Générale
04.2013 - 09.2013
  • Business development & banking operations management.
  • Customer satisfaction and quality of service study as part of the Ambition SG 2015 program.

Education

Language semester abroad diploma - Business Advanced Diploma

EF International Language Campuses
London
06.2025

Master's degree - Organization of Firms and Markets, Knowledge and Innovation

ISEM Business School
Nice, Sophia Antipolis
01.2013

Master's degree - Banking, Finance & Insurances

University of Paris Ouest La Défense
Paris
01.2012

Bachelor's degree - Economics And Management

University of Law, Economics And Social Sciences
Casablanca
01.2010

Skills

  • Account management & client relationship building
  • Negotiation & Closing
  • Business Development (Upselling & cross selling)
  • Client relationship management
  • IT proficiency in Microsoft Office and CRM tools (Salesforce, Ms Dynamics, HubSpot)
  • Customer onboarding & training
  • Cross-functional collaboration (sales, product, support)

Certification

Remote Selling Effectiveness, 2Win!, 2021-02-01

Languages

English
French
Arabic

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Executive specialized in Banking market

3V Finance
04.2024 - 10.2024

Key Account Manager specialized in Banking market

Docaposte
12.2021 - 03.2024

Sales Representative

Bureau Van Dijk
02.2019 - 12.2021

Account Manager

PROFIDEO
04.2015 - 01.2019

Business Accounts Manager

American Express
06.2014 - 04.2015

Assistant to Customer Advisor

Société Générale
04.2013 - 09.2013

Master's degree - Organization of Firms and Markets, Knowledge and Innovation

ISEM Business School

Language semester abroad diploma - Business Advanced Diploma

EF International Language Campuses

Master's degree - Banking, Finance & Insurances

University of Paris Ouest La Défense

Bachelor's degree - Economics And Management

University of Law, Economics And Social Sciences

Hobbies

Improv theatre, international travel and world cuisine

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