Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Personnalisé
Informations complémentaires
Langues
Chronologie
Generic
HERVE HEDBERT

HERVE HEDBERT

General Manager

Profil professionnel

am an experienced hotel general manager with over 20 years of experience in the hospitality industry. I have extensive experience in customer service, operational management, financial management and human resources management. I have successfully developed and implemented operational and marketing strategies that have driven customer loyalty and increased profitability. I am a highly motivated, goal-oriented individual with excellent organizational and communication skills.

Experienced in project management and management functions, I would like to bring my skills to work for you. Solution-oriented and a good communicator, I know how to manage a team and achieve the objectives set. My good interpersonal skills and my sense of initiative are appreciated.

Vue d'ensemble

20
20
years of professional experience
4
4
years of post-secondary education

Expérience

General Manager

Green Garden Hotel
Vientiane
10.2022 - 01.2024
  • Manage entire property with 35 staff
  • Set up new standards
  • Cost Control
  • Explain the P&L to each department for saving
  • Make the Budget with Finance Manager
  • Guest relation & satisfaction

COVID JOB LESS

Virus
03.2020 - 03.2022

Hotel General Manager

Fridays resort
Puerto Galera
09.2017 - 05.2019
  • Pre opening the resort
  • Develop and oversee hotel through to completion while staying within budget and time frame
  • Staff Recruitment 50 Staff
  • Standards set up to all department
  • Set up Business plan to sales & Marketing
  • Develop and advertise new amenities and package to promote Business
  • Produce Monthly expenditure, ROI
  • Manage customer suggestions & Complaints

Hotel General Manager

Starcity Hotel
Nha Trang
01.2016 - 01.2017
  • Pre Opening Hotel with supervising 103 staff
  • Plan, Organise and Manage all Hotel services, Including F&B, Reservations, accommodations
  • Business Marketing, Implemented strategies to improve sales and customer loyalty
  • Maintained strong relationships with vendors and suppliers
  • Maximize financial performance and ensure cost-effectiveness
  • Oversee the recruitment, training and development of staff

Deputy General Manager

Promisedland
Taiwan
12.2013 - 08.2015
  • Managed staff and ensured adherence to all company policies and procedures
  • Developed and implemented strategies to improve processes and increase profitability
  • Maintained open communication with staff, customers, and vendors
  • Ensured customer satisfaction by providing quality service and reinforcing customer service standards
  • Monitored and managed budget for daily operations
  • Coordinated with other departments to ensure smooth operations
  • Organized and planned special events and promotional activities
  • Developed and maintained relationships with vendors, suppliers, and other partners
  • Reporting to General Manager all aspect to Operation

Hotel General Manager

Aureum Hotels
Bagan
06.2012 - 10.2013
  • Manage the entire Property with 300 staff
  • Develop and execute actionable plans to maximize customer service, increase revenue, and optimize operational efficiency
  • Establish and monitor customer service standards and take corrective action when needed
  • Manage hotel staffing needs and develop training plans for hotel staff
  • Ensure compliance with all safety and sanitation regulations
  • Perform regular reviews of financial performance and prepare detailed budget plans
  • Provide leadership and direction to the management team
  • Oversee day-to-day operations and ensure the highest level of guest satisfaction

Operation Manager

Sakala Bali
Bali
05.2011 - 05.2012
  • Manage the operation with 55 staff
  • Provided excellent customer service and handled customer complaints in a professional manner
  • Reviewed and updated operational policies and procedures to ensure compliance with industry standards
  • Developed and implemented marketing strategies to increase revenue and improve customer satisfaction
  • Assisted in managing the budget, tracking expenses and ensuring the hotel operates within its budget
  • Supervised and motivated staff to provide high levels of customer service

Resident Manager

Ansara Hotel
Vientiane
02.2010 - 02.2011
  • Manage the entire property with 32 staff
  • Ensured all operational functions and services for the property are performed and maintained in accordance with the applicable Government regulations and company policies
  • Developed and implemented resident services, policies and procedures that contribute to a positive living environment
  • Maintained accurate records and reports, and respond to tenant complaints and issues in a timely manner
  • Negotiated service contracts for maintenance and repairs on the property
  • Ensured compliance with government regulations and laws
  • Developed and administered budgets to meet operational needs
  • Supervised and trained staff on policies, procedures and protocols

Food & Beverage Manager

Al Hamra Fort
RAK
10.2008 - 10.2009
  • Developed and implemented efficient and effective operations for the restaurant
  • Supervised and trained staff in customer service, food handling, and safety protocols
  • Created innovative menus to drive customer interest and increase sales
  • Managed inventory and food and beverage orders to ensure quality and freshness
  • Worked with executive chef to develop cost-saving initiatives
  • Coordinated with vendors to negotiate competitive pricing for food and beverage items

Restaurant/Bar Manager

Raffles Hotels
Canouan Island
09.2007 - 09.2008
  • In charge of 2 Restaurants and 7 Bars
  • Overseeing daily operations, serving more than 100 clients daily
  • Leading a team of 20+ staff, including scheduling and ongoing training
  • Maintaining customer satisfaction rate above 95%
  • Dealing directly with any customer complaints during my shift

Restaurant/Bar Manager

Moorea Pearl resort
Moorea
04.2004 - 08.2007
  • Built personable and professional hospitality team and ensured staff were well-trained and consistently supported
  • Led bartender and barback recruitment, training, development, and managing of performance evaluations, employee relations, and benefits
  • Altered bar menu and associated snack menu depending on season, holiday, and vendor promotions
  • Monitored customer data to make actionable decisions based on bar traffic and demographics
  • Maintained professional appearance, time management skills, strong communication (written, verbal, and listening), and positive attitude

Formation

Associate Degree - Hospitality

Voltaire University
09.1983 - 07.1987

Compétences

  • Financial Management

  • Staff Management

  • Operational Management

  • Customer Service

  • Fidelio system

  • Micros System

  • Commanche System

  • Excel

  • Word

  • Powerpoint

  • Publisher

  • GIMP

  • Web Tools

  • Social Media

  • Leadership transformationnel

  • Analyse financière

  • Gestion budgétaire

Personnalisé

True

Informations complémentaires

  • Lecture
  • Vins et spriritueux
  • Passion pour les cultures étrangères
  • Écologie
  • Cuisine du monde

Langues

Français
Langue maternelle
Anglais
Bilingue
Italien
Opérationnel
Espagnol
Opérationnel
Indonésien
Opérationnel

Chronologie

General Manager

Green Garden Hotel
10.2022 - 01.2024

COVID JOB LESS

Virus
03.2020 - 03.2022

Hotel General Manager

Fridays resort
09.2017 - 05.2019

Hotel General Manager

Starcity Hotel
01.2016 - 01.2017

Deputy General Manager

Promisedland
12.2013 - 08.2015

Hotel General Manager

Aureum Hotels
06.2012 - 10.2013

Operation Manager

Sakala Bali
05.2011 - 05.2012

Resident Manager

Ansara Hotel
02.2010 - 02.2011

Food & Beverage Manager

Al Hamra Fort
10.2008 - 10.2009

Restaurant/Bar Manager

Raffles Hotels
09.2007 - 09.2008

Restaurant/Bar Manager

Moorea Pearl resort
04.2004 - 08.2007

Associate Degree - Hospitality

Voltaire University
09.1983 - 07.1987
HERVE HEDBERTGeneral Manager