Hervé Wiederkehr
Le Plessis Robinson
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Senior Software Project Manager
Valiantys - Atlassian Platinum Solution Partner
Paris
10.2022 - Current
- Led end-to-end projects (Atlassian Solutions) from specification to user acceptance and deployment, having successfully managed a total of 35 projects over 684 consulting days so far
- Oversaw the creation of detailed technical project specifications, ensuring all requirements were met and understood by the project team
- Managed and measured progress using dashboards, indicators, and steering committees, providing regular updates and reports to stakeholders
- Assessed and mitigated risks, such as costs and delays, throughout project life cycles, ensuring projects were delivered on time and within budget
- Defined resource requirements and allocated them based on technical constraints, ensuring optimal utilization of resources
- Prepared costing and/or invoicing elements upstream, ensuring accurate financial tracking and billing
- Organized and led steering committees with key decision-makers, facilitating effective decision-making and project direction
- Conducted testing, technical acceptance, delivery, and deployment, ensuring all solutions met the highest standards of quality and performance.
Senior ITSM Consultant
EXTIA
Paris
05.2022 - 09.2022
- Defined, implemented, and improved ITSM solutions (Service Now, Micro Focus SMAX, Ivanti Neurons)
- Managed, implemented, and improved CMDBs, including Discovery implementation
- Defined, managed, and improved ITIL processes within the company (Incident, Problem, Change, SLA, Service Catalog)
- Implemented and improved IT Asset Management software
- Assisted companies in their digital transformation.
IS/IT Process Owner - Configuration Management
Thales
Vélizy-Villacoublay
01.2020 - 05.2022
- Recommended improvements to the CMDB
- Defined and deployed digitalized CMDB update processes
- Maintained CMDB quality, integrity, and security
- Supported project teams by configuring and baselining project items
- Reviewed and recommended improvements to existing Configuration Management processes
- Scheduled audits on CM databases and assisted in implementing audit recommendations
- Designed various KPIs for CMDB end-users using VBA from Microsoft Office.
ITSM Application Owner
Thales Digital Identity and Security (ex Gemalto)
Meudon
06.2010 - 12.2019
- Determined software architecture choices for a ticketing application tool and selected related technologies (3200 users)
- Set up and customized the application (JavaScript)
- Implemented the software solution and trained users (200+)
- Provided user support for the application
- Designed and implemented a CMDB
- Developed a Web Service interface for an external ITSM using Microsoft C#.
Software Project Manager
Thales Digital Identity and Security (ex Gemalto)
Meudon
02.2001 - 07.2010
- Redefined an R&D Validation Tool for Smart Card Embedded Software (3500 users) built around Visual Studio .NET and VB.NET
- Supervised and coordinated the work of a team (3 members)
- Piloted and measured project progress
- Monitored release and deployment
- Ensured the correction of anomalies and user training.
Senior Software Support Engineer
Instron
Guyancourt
07.1999 - 02.2001
- Provided pre-sales support by assisting the sales representative during the various sales phases
- Created one-shot software solutions (from the specifications to the customer's acceptance)
- Provided support and training on standard software (Weekly session, twice a month for engineers and technicians).
Senior Software Engineer
Instron
High Wycombe
05.1997 - 06.1999
- Ensured the development and realization of standard software for fatigue testing machines
- Analyzed and developed software components
- Tested, identified, and treated any issues of the developed software
- Deployed the product to users internationally.
Software Consultant
Contractor
Paris Area
06.1996 - 05.1997
- Created one-shot software solutions (from the specifications to the customer's acceptance) for major customers (PEUGEOT, RENAULT, MICHELIN, ONERA)
- Provided support and training on standard software (Weekly session, twice a month for engineers and technicians).
Sales Engineer
ZIVY D.T.A
Gennevilliers
06.1995 - 06.1996
- Developed the prospects and the customer’s portfolio for the sales of vibration sensors.
Software Engineer
Schenck Trebel Corporation
Chambourcy
09.1992 - 06.1995
- Created one-shot software solutions (from the specifications to the customer's acceptance) for major customers (PEUGEOT, RENAULT, MICHELIN, ONERA)
- Provided support and training on standard software (Weekly session, twice a month for engineers and technicians).
Sales Engineer
HBM
Chambourcy
10.1989 - 10.1992
- In charge of the West of France for developing the market of measurement solutions (sensors, electronics, and software)
- Turnover increased by 15% per year by introducing the sale of one-shot software.
Education
Bachelor of Science - Sales And Marketing Education
UPEC
Creteil, France09-1989
Bachelor of Science - Engineering Physics
UPEC
Creteil, France06-1984
Skills
- Software Project Management
- ITSM
- Agile & Waterfall Methodologies
- Feature And Application Implementation
- C#
- Written And Oral Communication
- Public Speaking
- Problem-Solving
- Adaptability and Flexibility
- Interpersonal Skills
- Idea Development and Brainstorming
- Attention to Detail
Certification
- ITIL Release, Control and Validation certificate (ITIL V3 RCV)
- PRINCE2 Foundation Certificate
- Professional Scrum ProductOwner I (PSPO I)
- Professional Scrum Master I (PSMI)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Azure AI Fundamentals (AI-900)
Personal Information
Title: Digital Transformation Consultant IT Consultant Software Project Manager Product Owner
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Beginner
A1
Affiliations
- Sport: Fitness, hiking
- Theatre: Acting in a theatre troupe, Paris
- Music: Drums
- Culture: Theater, concerts, reading
References
References available upon request.
Timeline
Senior Software Project Manager
Valiantys - Atlassian Platinum Solution Partner
10.2022 - Current
Senior ITSM Consultant
EXTIA
05.2022 - 09.2022
IS/IT Process Owner - Configuration Management
Thales
01.2020 - 05.2022
ITSM Application Owner
Thales Digital Identity and Security (ex Gemalto)
06.2010 - 12.2019
Software Project Manager
Thales Digital Identity and Security (ex Gemalto)
02.2001 - 07.2010
Senior Software Support Engineer
Instron
07.1999 - 02.2001
Senior Software Engineer
Instron
05.1997 - 06.1999
Software Consultant
Contractor
06.1996 - 05.1997
Sales Engineer
ZIVY D.T.A
06.1995 - 06.1996
Software Engineer
Schenck Trebel Corporation
09.1992 - 06.1995
Sales Engineer
HBM
10.1989 - 10.1992
Bachelor of Science - Sales And Marketing Education
UPEC
Bachelor of Science - Engineering Physics
UPEC
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