HELEN OKORO
Gagny
Summary
Resourceful and detail-oriented procurement expert with more than 14 years of success in leading procurements, contracts management and negotiations, supply chain management, and operational processes within the aviation sector.
Internship
Looking for 6 months internship (From April 2023).
Overview
15
15
years of professional experience
Work History
Contract Supervisor
Caverton Helicopters
Lagos
08.2010 - 10.2022
- Effectively managed all Contracts throughout their life cycles with oil and gas operators in Nigeria and Cameroon, with a combined value of over $1bn while utilizing an excellent communication skill.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Collaborated with the legal team for contracts reviews and executions, Contract management and extensions.
- Led the procurement, sourcing and tender processes and negotiations for logistic services requested by oil companies such as SHELL, Chevron, TotalEnergies, ENI and COTCO with 100% success on Contracts awards.
- Expertly produced cost model and commercial tender, while working with team of 8 people especially from the technical and operations departments which led to the award of big offshore support contracts to an African indigenous company.
- Functioned as the Lead on Contracts Negotiations during critical stages of tenders and with new clients while utilizing my judgment and decision-making skills that won over 90% of Contracts.
- Expertly supported and managed purchasing operations while managing a team of three (3) people.
Customer Service Officer
Caverton Helicopters
Lagos
03.2008 - 08.2010
- Promoted company brand and unique offerings through personalized customer service.
- Effectively maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Strategically boosted sales by 155% within one year by skilfully promoting diverse service options and implementing viable initiatives.
- Resolved product/service problems by clarifying the customer's complaint; determined the cause of the problem; explained the best solution; expedited correction or adjustment; escalated and followed up to ensure prompt resolution.
- Worked as a team member to support other customer service officers in maintaining operation workflow.
- Attracted potential customers by answering product and service questions; suggested information about other products and services.
- Promptly responded to customer calls and emails to answer questions about products and services.
- Operated in dynamic, high-volume environments to assist 30+ customers daily.
Education
Master of Science - Supply Chain Management
Ecole De Management Leonard De Vinci (EMLV)
Paris, France11.2023
Bachelor of Arts - Linguistics
University of Ilorin
Ilorin, Nigeria.11.2005
Skills
- Purchasing
- Contract Management
- Process Improvement
- Creative Solutions
- Reading Comprehension
- Adaptability
- Supply Chain Planning
- Persuasion Skills
- Critical Thinking
- Effective Communication
- Supplier Performance Management
- Negotiation
- Microsoft Outlook, PowerPoint, Word, and Excel, SAP Products
Timeline
Contract Supervisor
Caverton Helicopters
08.2010 - 10.2022
Customer Service Officer
Caverton Helicopters
03.2008 - 08.2010
Master of Science - Supply Chain Management
Ecole De Management Leonard De Vinci (EMLV)
Bachelor of Arts - Linguistics
University of Ilorin
Accomplishments
- Won Shell Service Contract of ten (10) years duration.
- Won Chevron Nigeria Master Services Contract of five (5) years duration.
- Won S.p.A. Service Contract of five (5) years duration.
Languages
English
Bilingual or Proficient (C2)
French
Beginner (A1)
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