Helene Garosi
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Binging strong work ethic and excellent organization skills to any setting. Self-motivated to bring proven leadership, organizational and customer relations skills.
Overview
13
13
years of professional experience
Work History
Manager
Body Float
06.2022 - 03.2023
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Assistant Director
My Key House
12.2020 - 03.2022
- Organized all administrative tasks and appointment making. Supported director by organizing his travels, preparing his meetings and writing reports.
- Assisted the Marketing Director for projects targeting English-speaking clients.
- Participated in recruitment processes, writing job advertisements and managing employee files.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Handled customers and clients to maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Manager/Medical Esthetician
Dermatology Medspa
01.2012 - 03.2020
- Fostered friendly, warm, and exceptional customer experience.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Developed a marketing campaign targeting french speaking costumers.
- Created repeat business by developing long-term relationships with regular customers.
- Medical interpreting for French speaking patients during consultations with the dermatologist.
Laser Technician
Slim Body Laser Spa
02.2010 - 01.2012
- Built strong relationships with customers to drive repeat business.
- Participated in and helped organize events to promote
- Created and Implemented impactful sales strategies;
- Improved sales performance through the creation of compelling sales materials and presentations.
Education
Bachelor - Alternative Medicine
Australasian College of Health Science
AustraliaLicense - Aesthetician
Palm Beach Academy of Health And Beauty
Florida06.2011
Associate Degree - Economic
Conservatoire National Des Arts Et Metiers
Paris06.1996
Skills
- Customer service expert
- Strong Sales Acumen
- Creative Marketing Strategies
- Staff Management
- Operations Management
Timeline
Manager
Body Float
06.2022 - 03.2023
Assistant Director
My Key House
12.2020 - 03.2022
Manager/Medical Esthetician
Dermatology Medspa
01.2012 - 03.2020
Laser Technician
Slim Body Laser Spa
02.2010 - 01.2012
Bachelor - Alternative Medicine
Australasian College of Health Science
License - Aesthetician
Palm Beach Academy of Health And Beauty
Associate Degree - Economic
Conservatoire National Des Arts Et Metiers
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