Helena SROUSSI

• Guided managers through practical rituals, coaching to enhance daily management practices.
• Revamped performance reviews utilizing manager and employee feedback, implementing a more efficient bi-annual cycle
• Facilitated establishment of straightforward, effective performance practices including clear goals, regular check-ins, and direct feedback in fast-paced environment.
• Partnered with managers to create tailored onboarding journeys improving ramp-up and team integration.
• contributed to effective career path frameworks promoting growth in a scaling context utilized HR data (eNPS turnover feedback) to consistently refine and optimize people practices

• Enabled managers to elevate team performance through systematic performance management cycles, effective SMART objectives, and frequent follow-ups.
• Enhanced managerial practices by fostering culture of feedback, fairness, objectivity, trust, and accountability
• Supported talent management initiatives through career path system design and promotion of internal mobility support.
• Cultivated leadership skills and enhanced managerial effectiveness via HR support and sharing of best practices.
• Aided onboarding processes and improved employee experience for better job integration outcomes.
• Evaluated HR data and critical engagement metrics (eNPS, turnover) to reinforce people strategy and foster ongoing improvement.
• Monitored partner performance and provided feedback on areas of improvement.
• Collaborated with colleagues and support staff to maximize team efficiency.

HR governance metrics & HR information systems

• Acted as HRIS referent ensuring accurate data reporting and continuous enhancement of HR tools
• Designed and managed HR governance frameworks, templates, and documentation to support efficient HR operations across multiple countries.

HR Operations (EMEA & International scope)

• Managed staff administration & HR operations, focusing on process optimization, automation, and standardization of HR practices
• Ensured compliance with local labor laws in a multi-country environment
• Coordinated payroll processes, including variable data collection, consolidation, and liaison with external payroll providers

HR Business Partnering

• Supported managers through regular check-ins to understand team needs and anticipate risks (turnover, performance issues)
• Assisted in performance review cycles and provided guidance to managers on evaluation preparation and HR best practices

HR Projects Management

• Contributed to the redesign and implementation of performance review processes
• Participated in onboarding improvement initiatives to enhance employee experience and integration

• Oversaw comprehensive recruitment process for workforce of approximately 300 employees across operational and support functions.
• Facilitated internal mobility and career development initiatives to enhance employee growth.
• Enhanced employer branding activities through multi-channel communication campaigns. Implemented strategic content across various platforms to strengthen brand presence.
• Cultivated and managed talent pipelines engaging both active and passive candidates.
• Oversaw HR projects and vendor relationships, including tender calls with digital HR service providers.
• Managed personnel administration ensuring compliance and efficient HR operations
• Developed apprenticeship schemes in partnership with opcos and schools
• Contributed to compensation review processes and salary grid
• Developed and executed onboarding process enhancing job integration successful.

• Operated as 360° HR partner for diverse multi-site engagement with more than 400 employees at head office and regional agencies
• Oversaw complete employee lifecycle processes encompassing onboarding, offboarding, and HR administration (ADP).
• Managed full-cycle recruitment across various profiles, encompassing both strategic and operational positions.
• Facilitated and executed performance review campaigns and professional development interviews.
• Spearheaded internal communication initiatives encompassing newsletters and bi-monthly publications, fostering consistent employee engagement across sites.
• Supported managers in critical personnel decisions (probation period evaluations, performance assessments, and team-related issues) ensuring HR compliance and minimizing legal risks
• Supported employer branding and internal engagement strategies via communication and concretes initiatives in light of business stakes and employees feedbacks.

• Published internship offers on university and partner job boards
• Screened and shortlisted CVs based on specific client requirements
• Conducted phone and visio interviews with candidates
• Sourced internship opportunities through the CRM Spanco
• Maintained and developed partner relationships to support recruitment activities
• Developed and managed a pool of candidates while identifying potential future client leads
• Collaborated with the sales team on client follow-up and invoicing processes
• Translated web content (ES/EN → FR) for website updates and renewal

• Oversaw administrative HR functions and staff coordination
• Delivered in-game customer support (CSR) assistance
• Facilitated works council relations and negotiations
• Enhanced employee learning and development initiatives
• Guaranteed access to occupational health and medical support for employees.
• Validated precise and prompt processing of OPCO funding claims and invoicing for employee training programs.
• Provided guidance and support to managers on the use of the Workday HRIS, including HR processes and employee administrative management.

• Executed market research to pinpoint target clients and shape sales strategy.
• Prospected and engaged potential clients via cold calls, LinkedIn, and email outreach
• Qualified leads and identified client recruitment needs
• Presented recruitment services and generated new business opportunities
• Managed the sales pipeline and scheduled meetings for consultants
• Negotiated and closed commercial deals
• Built and developed a client portfolio
• Collaborated with Key Account Managers by transferring qualified leads
• Supported contract finalization and client onboarding
• Maintained and updated CRM database (contacts, leads, and business opportunities)