Hashim Mohamed SHAJAHAN
Summary
Dynamic hospitality leader with over 25 years of experience in luxury hotels. Successfully managed a dual role as a Night Manager at an ultra-luxury hotel on weekends, while providing hospitality consulting services to luxury properties during the week. Cultivated a deep understanding of strategic operations and hands-on guest service management, resulting in a strong cross-functional background in Front Office, F&B, Housekeeping, Finance, and Quality & Development. Skilled at aligning operational excellence with financial performance. Open to relocation and dedicated to driving guest satisfaction and team success.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Weekend Night Manager
Hotel Plaza Athenee Palace
11.2021 - Current
- - Oversee night operations, ensuring guest satisfaction, security, and smooth overnight processes.
- - Handle VIP arrivals, emergencies, and coordinate with day teams for continuity.
- - Supervise night audit and reporting.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
Consultant Weekdays
Paris Hospitality Consultants
01.2019 - Current
- Company Overview: www.parishospitalityconsultants.com
- - Advise luxury and boutique hotels on operational strategy, service enhancement, and profitability.
- - Lead SOP development, staff training, and guest experience audits.
- - Support pre-opening projects and brand repositioning initiatives.
- Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
Night shift incharge
Accor Hotels
12.2010 - 07.2017
- - 957 Rooms, Managing 5 outlets, 35 Meeting rooms, 4000 m2 conference center.
Room service supervisor
Accor Hotels
01.2009 - 12.2010
- -183 Rooms, 4 Outlets.
Room service and moved to Front office
Accor Hotels
05.2002 - 12.2008
- -384 Rooms.
Front Office Executive
Taj coromandel hotel
06.2001 - 07.2002
- 196 Rooms.
Education
MBA - Hospitality and luxury brand management
CHM Paris campus
01.2019
MASTER OF COMMERCE - undefined
UNIVERSITY OF MADRAS
01.2001
BACHELOR OF COMMERCE - undefined
UNIVERSITY OF MADRAS
01.1999
Skills
- Proficient in Word
- Excel
- PowerPoint
- Fidelio
- Micros
- Galaxy
- Opera
- Security awareness
- People management
- Reservations management
- Complaint handling
Certification
- HACCP
- First-Aid
- Team management
- Yield management
- Revenue management
- Guest experience
LANGUAGE
English
French
Hindi
Urdu
Tamil
Punjabi (Fluent)
References
Available on request.
Hobbies and Interests
Swimming, Jogging, Cycling
Accomplishments
- As Hotel Night Manager (Ultra-Luxury Hotel, Paris):
- - Resolved 95% of guest complaints on the spot, maintaining high satisfaction scores.
- - Managed VIP late-night check-ins and special requests, ensuring seamless guest experience.
- - Supervised night audit process with 100% accuracy and timely financial reporting.
- - Trained night shift team on service protocols, improving efficiency and response time.
- - Ensured overnight safety and security procedures with zero incidents reported.
- - Maintained continuity by coordinating detailed handovers with day managers.
- As Hospitality Consultant (Paris & International):
- - Advised over 20 luxury and boutique hotels on improving service quality and operational flow.
- - Designed SOPs and training programs for front office, F&B, and housekeeping teams.
- - Led rebranding and repositioning projects that resulted in +20% guest review scores.
- - Assisted in pre-opening planning for new properties in France and India.
- - Conducted operational audits that uncovered up to 30% potential cost savings.
CORE QUALIFICATIONS
- Budget analysis and cost planning
- Excellent communication
- Sales & Marketing
- Team leadership and development
- Event planning
- Food and beverage pricing
- PC proficient
- Organizational skills
Departmental Expertise
- Front Office & Guest Relations
- Food & Beverage Operations
- Housekeeping & Room Standards
- Finance & Budgeting
- Quality Control & Service Audits
- Training & Development
Sabbatical 2017-2019
- Took a career break to pursue MBA studies, focusing on hospitality and luxury brands management, and developed skills in:
- - Strategic management
- - Brand management
- - Marketing and sales
- - Leadership and teamwork
Timeline
Weekend Night Manager
Hotel Plaza Athenee Palace
11.2021 - Current
Consultant Weekdays
Paris Hospitality Consultants
01.2019 - Current
Night shift incharge
Accor Hotels
12.2010 - 07.2017
Room service supervisor
Accor Hotels
01.2009 - 12.2010
Room service and moved to Front office
Accor Hotels
05.2002 - 12.2008
Front Office Executive
Taj coromandel hotel
06.2001 - 07.2002
MASTER OF COMMERCE - undefined
UNIVERSITY OF MADRAS
BACHELOR OF COMMERCE - undefined
UNIVERSITY OF MADRAS
MBA - Hospitality and luxury brand management
CHM Paris campus
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