Harvey Lyons

Initially joining Nirvana Europe as a Project Assistant, I supported the Official Travel Partner for major sporting events like IRONMAN, SPARTAN, World Triathlon, and Great North Run. This initially involved coordinating event logistics, planning transport schedules, and assisting with on-site support. Six months into the role, I was promoted to Project Lead, and then again promoted to Operations and Project Team Lead in the final year working for the company.

Key responsibilities and achievements:

• Coordinated event logistics by negotiating contracts with global hotel chains, organising staff travel, and preparing detailed logistics and event plans to ensure smooth execution.
• Managed on-site operations for events, accommodating up to 300 customers and supervising teams of up to 15 staff to deliver high-quality experiences.
• Mentored new staff to support their development and contribution to the overall team performance.
• Led weekly staff meetings to delegate tasks, review workloads and communicate changing priorities.
• Conducted post-event evaluations and submitted profit and loss reports to inform future budgeting and improve event planning processes.
• Designed and communicated customer itinerary information documents to provide key information and booking data to clients.

I provided high-quality customer service, consistently earning recognition for customer satisfaction. My adaptability enabled a smooth transition from the Leeds store to the Newcastle store while attending university after having a break in between where I quickly integrated with new teams and workflows. I worked in the Leeds from November 2016 to October 2017 and the Newcastle Store was from September 2019 to April 2022.

Key responsibilities:

• Organising store deliveries and the organisation of the store's stock, both on and off the shop floor.
• Assisted customers with sales on shop floor and managed transactions on store tills, enhancing overall shopping experience.
• Upsold products to customers, contributing to revenue growth for both stores.

During this compulsory university placement, I led the planning of a football scouting event in collaboration with a team, working remotely due to COVID-19. This role improved my teamwork, market research, and event planning skills.

Key responsibilities and achievements:

• Communicated with large football sporting organisations in the USA to invite their scouting teams to come to watch the event.
• Negotiated with football event venues in Florida to agree on allowing the company to use the venue for the event. This involved discussing costs and health and safety regulations involved around the event.
• Worked regularly within a team through online video calls to coordinate plans for the proposed event each week. This involved delegating tasks within the group to achieve an efficient project plan.
• Prepared and presented a detailed event proposal to Inter Sports Management, elements of which were successfully implemented in the company’s first official 2021 Talent ID event in Florida at Sylvan Lake Park.

As Site Manager, I worked closely with the business owner, overseeing team schedules, inventories of stock, and operations of the facility. I also managed payroll for casual staff and maintained weekly financial records.

Key responsibilities and achievements:

• Coordinated an annual fundraising event for Bonfire Night, attracting an audience of up to 3,000 people.
• Managed regular weekly events that took place onsite. The specific requirements of the function would need to be met, which involved coordinating with the booker. This involved weddings, birthday parties, christenings and other similar events up to 200 people.
• Successfully managed a small team, ensuring that all aspects of the event venue were covered. This involved arranging staff rotas to ensure the functions of each weekend were covered.
• Ensured the venue takings after each event were consolidated and reported on the weekly spreadsheets, as well as casual staff being paid wages on a weekly basis.