Hannah Smith
Summary
Highly motivated and results-driven professional who strives for versatility in order to achieve error free results. In providing exceptional communication and conflict resolution, I aim to deliver outstanding services and support to maximize customer relations.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Kwik Trip
03.2019 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Trained and mentored new employees on company procedures and safety protocols.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Determined customer needs by asking relevant questions and listening actively to responses.
Front Desk Representative
Wyndham Hotels
07.2015 - 03.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Education
Associate of Science - General Science
University of Wisconsin - Milwaukee
Waukesha, WI05.2021
High School Diploma -
Kettle Moraine School For Arts And Performance
Wales, WI06.2015
Skills
- Critical Thinking
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Strong Organization and time management skills
- Conflict Resolution and Mediation
Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Guest Service Representative
Kwik Trip
03.2019 - Current
Front Desk Representative
Wyndham Hotels
07.2015 - 03.2019
Associate of Science - General Science
University of Wisconsin - Milwaukee
High School Diploma -
Kettle Moraine School For Arts And Performance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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