Hamza Wakach

Leading aftersales demand planning and S&OP process, managing 50,000+ DFUs across 10 segments. Deployed the S&OP model that significantly enhanced planning accuracy, product availability, and operational alignment.

Key Achievements:

• Boosted fill rate by +25%, positioning Morocco as #2 globally in Aftersales fill rate performance.
• Reduced absolute forecast gaps by 50% through enhanced statistical forecasting and close collaboration with Marketing.
• Led monthly S&OP demand reviews, identifying market trends and driving cross-functional alignment.
• Owned the full suite of logistics and supply chain KPIs, delivering automated reporting and management dashboards.
• Developed automated calculation models, improving reporting accuracy and reducing manual workloads.
• Represent Morocco & Algeria in the Global Inventory & S&OP club metier, contributing to global strategy, benchmarking, and process standardization.

Played a critical role in building the entire Demand & Supply Planning function from the ground up, supporting the company’s expansion from 1 warehouse to 4 warehouses across 3 cities during a period of intense operational scaling.

Key Achievements:

• Established a scalable Instock, Demand, and Supply Planning framework from scratch.
• Created daily supply plans ensuring high availability within financial and operational constraints.
• Built data-driven demand forecasts incorporating market trends, price elasticity, and seasonal patterns.
• Designed and optimized replenishment rules, safety stock policies, and supply planning models.
• Managed stocking strategies and opportunity buys to balance working capital efficiency with business agility.
• Contributed to structuring planning processes that supported rapid multi-warehouse expansion.

• Managed procurement operations for large strategic customers including Marsa Maroc, OCP, and other industrial partners.
• Conducted supplier negotiations, and performance monitoring.
• Ensured alignment of procurement timelines with project schedules and technical requirements.
• Supported project execution by securing critical materials and services under tight deadlines.

Managed international procurement activities for APM Terminals Gothenburg (Sweden) and Aarhus (Denmark), supporting port operations with reliable and cost-effective sourcing.

Key Achievements:

• Oversaw day-to-day transactional procurement for Nordic terminals.
• Conducted local and international supplier sourcing to secure competitive pricing and reliable service.
• Led negotiations on prices, contracts, terms, and delivery conditions.
• Developed KPIs and monitored SLAs to improve supplier performance.
• Optimized procurement processes using the IFS ERP, enhancing operational efficiency.
• Prepared executive-level procurement dashboards and reporting tools.

• Managed purchasing and supply activities to ensure optimal product availability.
• Designed and documented all processes related to procurement and warehousing.
• Developed the full business plan for the launch of the “Sanitizers” product line.
• Built a custom VBA application to monitor and control Out-Of-Stock situations.
• Handled site-level complaints and coordinated resolution with operational teams.