Hamadoun dit Amatigué GUINDO

As Head of Service Management and Performance for the MEA region, I co-develop initiatives with Orange affiliates aimed at improving end-to-end service quality. My responsibilities include leading the Service Management Center professionalization program—designed to elevate organizational maturity—implementing ongoing transformation initiatives, and defining an automation strategy aligned with OMEA objectives. I also ensure the seamless integration of changes, with a focus on digital advancements and the evolution of Mobile Money services. Committed to operational excellence, my role is key in strategically positioning the SMC for future success across our geographies.

As Network and Information Systems Manager, I was responsible for the planning, engineering, development, operation, and maintenance of mobile networks, internet services, and information systems. My role focused on ensuring equipment reliability and maintaining continuous service delivery for our customers.

Together with the teams, we worked to uphold service quality in line with international Orange Group standards and Orange Bissau specifications. I was also involved in the effective management of IT infrastructure, the development of marketing offers, and the definition of strategic direction for networks and information systems.

As a technology pioneer, I implemented essential processes across the Think, Build, and Run phases. I ensured efficient management of both investment and operating budgets, actively contributing to the company’s ongoing technological evolution.

I was responsible for defining and implementing the overall development strategy for network and information systems. My responsibilities included short- and long-term planning, performance optimization, team setup, cross-functional collaboration, and technology monitoring. I was also accountable for ensuring the security of network infrastructures while effectively managing the department’s budget.

My role is to design innovative network architectures, anticipate bandwidth needs, efficiently manage capacity, and stay at the forefront of technological developments. I work closely with technical teams to ensure reliable connectivity that meets both current and future requirements. My primary objective is to deliver a high-performance network infrastructure that addresses today’s connectivity challenges while preparing for those of tomorrow.

I brought a wealth of experience in successfully managing a variety of projects, with a particular focus on the Big Data Energy project, energy load optimization, and the development of tools to improve cost efficiency. In addition, my role as Compliance and Ethics Correspondent highlights my commitment to upholding ethical standards and ensuring regulatory compliance within the Technical Department.

I facilitated collaboration between Orange Mali and the Managed Services Provider (MSP), ensuring the successful execution of the spare parts management contract. As Project Manager, I led the renewal of the RAN and Transmission outsourcing contract. In my role as Asset Manager, I optimized asset utilization to enhance overall profitability. My proactive approach and strong operational insight made me a key contributor to the success of these initiatives.

As Manager of the Field Intervention Teams for the mobile network, I led all teams responsible for both passive and active network components. My role involved supervising preventive and corrective maintenance activities to ensure optimal network availability.

Leading a team of 60 engineers, I effectively coordinated operations to maintain high network performance. Preventive interventions were carefully planned to anticipate and avoid potential issues, while corrective actions were managed promptly to minimize service disruptions.

By working closely with my engineering team, I ensured that optimization procedures and best practices were consistently applied to deliver an exceptional user experience.

Team Leader responsible for the maintenance and operation of the RAN (Radio Access Network) in the city of Bamako. The team was in charge of both preventive and corrective maintenance of active and passive network equipment.

As a Backoffice Engineer within the NOC teams, I ensured the quality of service (QoS) for the RAN, Backbone, and Backhaul links, including microwave, optical fiber, and satellite technologies. My role also involved planning and implementing network changes, with a strong focus on continuous optimization.

I provided essential support to field teams and was responsible for incident management on central nodes. My commitment was to uphold high standards of network performance and deliver effective support to ensure an optimal user experience.

Transmission Systems Engineering (Microwave, Optical Fiber, and Satellite):

• Conducted site surveys and link budget studies for transmission systems.
• Designed and optimized microwave, optical fiber, and satellite links.
• Assessed feasibility, selected appropriate technologies, and ensured alignment with performance and reliability targets.