Hajar Ben Haimer
Lormont
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Family Leave
(Maternity)
07.2024 - Current
- Pregnancy, childbirth, and childcare.
Front Office Manager & Bar and Snack Manager
Holiday Inn Express Bordeaux Lormont
Lormont
06.2022 - 07.2023
- Managed and trained a team of seven receptionists (day and night).
- Recruitment of the reception team.
- Managed staff schedules with precision.
- Managed leisure and business group bookings.
- Prospected and handled corporate contracts.
- Optimized hotel revenue by maximizing room and service sales.
- Supported the General Manager in daily operations.
- Provided bar and dining room service.
- Oversaw inventory for bar and snacks.
Reservation Agent
Hilton Garden Inn
Bordeaux Centre
06.2021 - 05.2022
- Processed corporate and individual booking requests.
- Managed and tracked invoices for companies and groups.
- Optimized hotel occupancy and revenue.
- Managed current promotions.
- Supervised OTA operations and executed package implementations.
Receptionist
Hilton Garden Inn
Bordeaux Centre
04.2019 - 06.2021
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Handled client disputes and complaints.
- Replaced bar and F&B staff as needed.
Night Auditor ( Pre-Opening)
Hilton Garden Inn
Bordeaux Centre
07.2018 - 04.2019
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Verified and closed daily accounting operations.
- Managed the reservation schedule.
- Ensured calm and safety within the hotel premises.
Marketing Manager
Exelphyt
Saint André De Cubzac
12.2014 - 07.2016
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Managed external communication (commercial documents, catalogs, flyers).
- Managed internal communication (memos, project launches, commercial objectives).
- Supervised and guided sales teams.
Education
First Year in Management And Economics
Hassan II University
Mohammedia06-2012
High School Diploma -
Technical And Mechanical High School
Mohammedia06-2011
Skills
- Team management and training
- Scheduling and staff coordination
- Revenue optimization and corporate contract management
- Strong customer service and conflict resolution skills
- Marketing and communication expertise
- Expertise in OTA Platforms
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Family Leave
(Maternity)
07.2024 - Current
Front Office Manager & Bar and Snack Manager
Holiday Inn Express Bordeaux Lormont
06.2022 - 07.2023
Reservation Agent
Hilton Garden Inn
06.2021 - 05.2022
Receptionist
Hilton Garden Inn
04.2019 - 06.2021
Night Auditor ( Pre-Opening)
Hilton Garden Inn
07.2018 - 04.2019
Marketing Manager
Exelphyt
12.2014 - 07.2016
First Year in Management And Economics
Hassan II University
High School Diploma -
Technical And Mechanical High School
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