Habi Traore
London
Summary
A self-motivated, with a strong sense of personal responsibility, has experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs, also passionate about foreign languages and Business development. Very strong communication and interpersonal skills for providing superior customer service, even under pressure. Excellent negotiation with a solid skills history of exceeding client expectations. Really demonstrates passion for building long-term customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Development Representative
Deliveroo
09.2022 - Current
- Responsible for communicating benefits company services.
- Identifies new business opportunities through cold calling, networking, marketing and prospective database leads within assigned territory.
- Develops advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs and drive sales growth.
- Sells products and services using solid arguments to prospective customers, in selecting correct products based on their needs.
- Resolves complaints, and recommend products as needed to help business grow more revenues and profits and performing cost-benefit analyses of existing and potential customers.
- Utilizes SalesForce to manage sensitive clients information and update existing and new client profiles.
- Prepares contracts, sends them and closes deals.
- Achieves and exceeds monthly sales targets.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Translator and Interpreter
Silent Sounds
10.2018 - Current
- Acts as mediums where language barriers exist by interpreting conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
- Translated documents from English to French or from Bambara/Mandingo to English.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
- Proofread, edited and improved documents of different sizes.
- Translated other language books into English.
Private French Tutor
Tutorful
10.2018 - Current
- Tutored students remotely via video chat programs as well as visiting students at home or meeting in public locations.
- Led online language classes for beginner, intermediate and advanced students.
- Maintained impeccable records of tutoring appointments and student progress.
- Supported students with helpful study habits and exam strategies and adapted tutoring plans to incorporate students' particular strengths and goals.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
Bilingual French/English Customer Service Advisor
Mouvement Desjardins
01.2018 - 09.2018
- Assigned to credit cards department.
- Interacted directly with potential, new and existing clients.
- Responded to in-bounds customer questions, requests, complaints.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted clients in opening, cancelling or upgrading accounts.
- Educated customers about additional service opportunities.
- Raised company awareness and image, by providing quality customer service.
Bilingual French and English Customer Advisor
Rogers Communications Cda Inc
09.2017 - 12.2017
- Worked in call center environment
- Responded to in-bounds customers' inquiries, requests, complains.
- Interacted directly with potential, new and existing clients.
- Proven ability to learn quickly and adapt to new situations.
- Assisted clients in opening, cancelling or upgrading accounts.
- Educated customers about additional service opportunities.
Manager
So Lovely Beauty Studio
11.2015 - 06.2017
- Managed and motivated employees to be productive and engaged in work.
- Managed relationships with clients.
- Responsible for customer service analysis and improvement.
- Raised company awareness and image via social media , internet.
- Accomplished multiple tasks within established time frames.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Founder
Le Petit Chemin Français LTD
09.2011 - 01.2015
- Developed strong partnership with schools, associations.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom, such as games, activities
- Tracked learning progress to optimize tutoring methods and help students achieve goals.
- Met with parents to discuss children, student progress and address concerns.
- Recruited and trained new French teachers.
- Prepared French lessons for school curriculums
- Arranged and chaperoned student trips to France
French teacher
La Petite Ecole
09.2008 - 08.2011
- Taught French as Foreign Language in nurseries, private and public primary schools all around London.
- Communicated with children in French to foster oral proficiency.
- Facilitated learning of French language using variety of instructional methods, resources and technological tools.
- Successfully improved young children participation in classroom through integration of creativity
Education
Bachelor of Arts - Foreign Languages And Literatures
University Paris 8
Paris, France06.2006
Skills
- Trilingual: French, Mandingo/ Bambara, Italian
- Skilled at working independently and collaboratively in team environment
- Sales Process Management and business development understanding
- Proven ability to learn quickly and adapt to new situations
- Strengthened communication skills through regular interactions with others
- Managed time efficiently in order to complete all tasks within deadlines
- Pays attention to details
Certification
GCE Advanced level : Literature and
languages, English studied as second
language
DIPLOMAS
CERTIFICATES
Child Care and Education Certificate
First Aid Certificate
Pearl Linguistic Mental Health
Interpreting Certificate
Advanced user of Microsoft Office Suite
Languages
French
Bilingual or Proficient (C2)
Mandingo
Bilingual or Proficient (C2)
Bambara
Bilingual or Proficient (C2)
Italian
Upper intermediate (B2)
Spanish
Intermediate (B1)
Timeline
Sales Development Representative
Deliveroo
09.2022 - Current
Translator and Interpreter
Silent Sounds
10.2018 - Current
Private French Tutor
Tutorful
10.2018 - Current
Bilingual French/English Customer Service Advisor
Mouvement Desjardins
01.2018 - 09.2018
Bilingual French and English Customer Advisor
Rogers Communications Cda Inc
09.2017 - 12.2017
Manager
So Lovely Beauty Studio
11.2015 - 06.2017
Founder
Le Petit Chemin Français LTD
09.2011 - 01.2015
French teacher
La Petite Ecole
09.2008 - 08.2011
Bachelor of Arts - Foreign Languages And Literatures
University Paris 8
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