Guillaume Van Aelst
Summary
linkedin.com/in/guillaumevanaelst SUMMARY Results-driven and seasoned IT professional with a track record of successfully managing and optimizing technology infrastructures to align with organizational goals. Adept at leading cross-functional teams, I bring over 15 years of experience in executing digital innovation to facilitate access to information and overseeing diverse IT projects, from conception to implementation. My robust technical proficiency, combined with strategic thinking and exceptional communication skills, has consistently contributed to the efficiency, security, and innovation of IT operations. Diligent and constantly looking for new challenges and always aiming to cause a positive impact with by bringing digital innovation to a higher level. I am eager to bring my skills and expertise to a dynamic organization where I can contribute to strategic IT initiatives and foster innovation.
Overview
16
16
years of professional experience
Work history
Solutions & Innovation Manager
MoonLoop
Lille
2019.09 - Current
- Successfully led a team in implementing [specific project], resulting in [quantifiable outcome]
- Previous Job Title] at [Previous Company]: Spearheaded the upgrade of [specific technology], improving system performance by [percentage]
- Hybrid
- Leadership and Team Management:
- Led a dynamic team of web developers, overseeing up to 6 employees and consultants engaged in diverse technology projects, including websites, Android applications, and desktop applications
- Overseeing MoonLoop consultants deployed at various clients worldwide, ensuring optimal project delivery and client satisfaction
- Spearheaded the communication/marketing team, managing up to 3 employees
- Implemented a successful social media strategy, organized public events, as well as CSR activities
- IT Infrastructure Management:
- Assumed responsibility for the overall IT and IT security of the company
- Provided leadership in monitoring the Office 365 infrastructure and implementing virtual servers on Azure for seamless and cost-effective mission-critical activities
- Conducted training sessions and implemented protocols to enhance the organization's IT security posture.
Consultant Transition Complaints Department Manager
County
2019.03 - 2019.09
- Years from which year to which year) - AG2R La Mondiale:, Project Leadership (1 year from which year to which year):
- Successfully led multiple consulting missions with AG2R La Mondiale, focusing on optimizing processes and implementing automation tools
- Office Management:
- Efficiently managed the office, overseeing IT and office supplies inventory
- Acted as the primary point of contact for MoonLoop's suppliers
- Talent Acquisition:
- Conducted numerous interviews, demonstrating a keen ability to identify and recruit top talents across various roles
- Member of Board of Financial Leaders
- Business France
- Board Member in charge of Communications
Project Manager
County
2019.01 - 2019.09
Digital Solutions Executive
Credit Agricole Creditor
CACI
2018.10 - 2019.09
Consultant Transition Operations Director
CACI Dublin, Credit Agricole Creditor
2016.03 - 2018.09
- Months from which year to which year) - AG2R La Mondiale:
- Directed the operations department functions with a team of over 50 people, including managers, technical leads, and claims handlers
- Tasks included reviewing objectives, conducting end-of-year appraisals, and overseeing strategic communications., Define a Digital Strategy for CACI Dublin, for clients/partners, and for employees
- Supervise the work and development of an Intern from
2016.01 - 2017.01
- Perform pro-active communication about cyber-security and part of first-response task force team in case of cyber-attack
- Coordinate the implementation of digital Guest book (Proxyclick), electronic suggestion box (Vetter), and new CRM project as well as DigitalCulture training course for the whole company
- Execute the animation of events using a digital tool (Evenium) in Ireland and France
- Maintain company's website up to date, and Support migration of Exchange server 2007 to 2016
- Trained on the Group's Risk Management tool: MESARI
- Sustain a regular communication with the CISO of the Credit Agricole Group to ensure compliance to the cyber-security regulations
- Compile IT security assessment report to Central Bank of Ireland.
Business Analyst & IT Helpdesk Support
CACI Dublin, Credit Agricole Creditor Insurance
2015.03 - 2016.02
- Created and automated dashboard reports templates for end-users
- Ensured functional Administration of IT Tools as well as oversee IT Procurement
- Performed computer troubleshooting, system maintenance & upgrades, systems networking, hardware/software installations, and remote access/assistance (TeamViewer, Windows RDP)
- Served as the main point of contact with outsourced IT provider and participated in the tender & RFP for new IT service provider
- Managed all suppliers, ensured SLAs are respected, validated invoices as well as managed Active Directory and Group Policy management
- Business Reporting & Training Executive
CACI Dublin, Credit Agricole Creditor Insurance
2012.12 - 2015.02
- Supervised the strategic staffing capacity planning and analysis of the impact of outsourcing some activities
- Mediator across sites in Europe to standardise Operations Department practices, activities and KPIs
- Provided internal training courses to employees about MS Office suite (& VBA) and company specific tools.
Reporting Executive
CACI Dublin, Credit Agricole Creditor
2011.01 - 2012.12
- Compiled financial claims payment transfers to partners & TPAs
- Automated manual process of payment transfers and KPIs process of the Operations department with Macros and monitored KPIs on different activities of the Operations department
- Provided internal and external reports to the national regulators of all the countries where CACI is operating.
French Claims Executive
CACI Dublin, Credit Agricole Creditor
2009.05 - 2010.12
- Assessed and processed claims within the PPI portfolio according to relevant policy terms and conditions and maintained an individual internal quality level > 95% on a monthly basis
- Maintained the operations claims database (MS Access front-end and SQL database)
- Automated the work by creating MS Word “Mail Merges” to speed the process of replying to customers' claims.
Administrative Assistant
FINAREF ASSURANCES
2008.09 - 2009.05
- Coordinated general management of the office, including database maintenance, and other ad-hoc office duties as they arise, as well as performed Event and travel management
- Customer Relationship Management - Account Payables
Accenture
2008.03 - 2008.08
- SAP software to process payments and invoices for Benelux and France.
Education
PRINCE2 Foundation - Certificate in Project Management, Project PeopleCert 2020 Scrum -
Bachelor's Degree - undefined
II-1 - undefined
Excel Master - undefined
International Academy of Computer Training
Master - Project Management
2019
MSc - Fintech
FinTech National College of Ireland
2019
B.Sc. (Hons) - Information Systems
Trinity College Dublin
2017
IACT) - undefined
2010
Skills
- Industry Knowledge:
- IT Strategy, Business Strategy, Recruiting, Management Consulting, Insurance, Training, Risk Management
- Reporting & Analysis, Financial Reporting, Data Analysis, Time Management, CRM, Customer Service, Business Analysis, Performance Management, Team Building, Project Management, Change Management, Capacity Planning, Bancassurance
- Tools & Technologies: Microsoft Excel, Microsoft O ce, VBA, Microsoft Word, PowerPoint, Visual Basic, Active Directory, Group Policy
- Interpersonal Skills: Teamwork, Team Management
- Technical Proficiency: Expertise in systems and network management, security protocols, database administration, and cloud computing
- Leadership: Proven ability to lead and inspire high-performing teams, managing projects with precision and achieving on-time, on-budget deliverables
- Communication: Effective interpersonal and communication skills, facilitating collaboration with team members, stakeholders, and external vendors
- Strategic Thinking: Aligning IT initiatives with broader business objectives, ensuring technology solutions drive organizational success
- Problem-Solving: Adept at troubleshooting and root cause analysis, implementing effective solutions to enhance system reliability and performance
- Adaptability: Keeping abreast of emerging technologies, trends, and industry best practices to drive innovation and maintain a competitive edge
- Financial Management: Expertise in budgeting, resource allocation, and cost optimization to maximize operational efficiency
- Risk Management: Proactively identifying and mitigating potential risks to safeguard the integrity of IT systems and data
- Customer Focus: Prioritizing user support and service-oriented solutions to enhance end-user experience
Languages
French
Native
English
Fluent
Portuguese
Intermediate
Dutch
Elementary
Timeline
Solutions & Innovation Manager
MoonLoop
2019.09 - Current
Consultant Transition Complaints Department Manager
County
2019.03 - 2019.09
Project Manager
County
2019.01 - 2019.09
Digital Solutions Executive
Credit Agricole Creditor
2018.10 - 2019.09
Consultant Transition Operations Director
CACI Dublin, Credit Agricole Creditor
2016.03 - 2018.09
2016.01 - 2017.01
Business Analyst & IT Helpdesk Support
CACI Dublin, Credit Agricole Creditor Insurance
2015.03 - 2016.02
CACI Dublin, Credit Agricole Creditor Insurance
2012.12 - 2015.02
Reporting Executive
CACI Dublin, Credit Agricole Creditor
2011.01 - 2012.12
French Claims Executive
CACI Dublin, Credit Agricole Creditor
2009.05 - 2010.12
Administrative Assistant
FINAREF ASSURANCES
2008.09 - 2009.05
Accenture
2008.03 - 2008.08
PRINCE2 Foundation - Certificate in Project Management, Project PeopleCert 2020 Scrum -
Bachelor's Degree - undefined
II-1 - undefined
Excel Master - undefined
International Academy of Computer Training
Master - Project Management
MSc - Fintech
FinTech National College of Ireland
B.Sc. (Hons) - Information Systems
Trinity College Dublin