Gracien Edika
Sucy-en-Brie,94
Summary
Dynamic professional with a proven track record in supply chain coordination and exceptional customer service, notably at Biovalley-clinisciences. Expert in inventory management and problem-solving, I significantly improved order fulfillment rates. My leadership and operational efficiency skills have fostered supportive team environments, driving notable achievements in logistics and sales.
Overview
6
6
years of professional experience
Work History
Logistics Team Member
Biovalley-clinisciences
06.2023 - 01.2025
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Tracked orders and notified customers of status or potential delays.
- Conducted regular audits of shipments to maintain compliance with government regulations, avoiding potential fines or penalties.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Managed inventory levels to verify availability of stock for customer orders.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Updated and maintained databases to track shipments and inventory.
- Created reports to provide insights into logistics operations and performance.
- Implemented systems and procedures for accurate data collection and reporting.
Sales Assistant
Zara Clothing Store
10.2022 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Crew Member
McDonald's
05.2019 - 01.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Lycée Talma
Paris, France07-2018
Skills
- Warehouse operations
- Dispatching
- Delivery scheduling
- Invoicing and shipping documentation
- Supply chain coordination
- Shipping and receiving
- Stock control
- Problem-solving
- Stress management
- Customer service
- Inventory management
- Warehouse management
- Shipment tracking
- Operational efficiency
- Motivational leadership
- Shipping procedures
- Decision-making
- [Software] expertise
- Inventory control
- Quality control analysis
- Emergency readiness
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Logistics Team Member
Biovalley-clinisciences
06.2023 - 01.2025
Sales Assistant
Zara Clothing Store
10.2022 - 03.2023
Crew Member
McDonald's
05.2019 - 01.2022
High School Diploma -
Lycée Talma
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