Grace Bartlett
Langnau Am Albis
Summary
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
7
7
years of professional experience
Work History
Hotel Host
Ruby Mimi
07.2024 - 02.2025
- Bar work including mise en place, drink preparation (cocktails and coffee) taking orders, recommending drinks based on customers preferences
- Front Desk; check-ins/check-outs, room bookings for groups and individuals, guest complaints, recommendations for things to do in the city, room moves, extending stays, taking payments, room checks
- Service: taking orders, recommending food as well as drinks, food preparation, taking payments, handling complaints, handling high stress situation woth group reservations
Barista
Cloud 9
07.2023 - 06.2024
- Provide exceptional customer service in a fast paced and high-volume coffee shop environment
- Ensure customer satisfaction in assisting customers with inquiries, product selection and resolving issues
- Handling cash and card transactions and ensure accurate cash drawer balance
- Collaborate with team members to create a positive and welcoming atmosphere for customers
- Manage inventory and restock supplies to ensure smooth daily operations and cleanliness throughout
Barista
Crust & Coffee
03.2021 - 06.2021
- Efficiently managedi time to fulfil orders quickly and maintain a clean workspace throughout
- Utilized excellent communication skills to handle high stress situations effectively
- Managed incoming stock and monitored inventory levels
- Eficiently operated cash register and ensured accurate cash drawer balance
Appreciate
Hotel Baur Au Lac
08.2018 - 03.2019
- Room Service: Ensure client satisfaction, restock mini fridge
- Pavillon & Hall: Serve customers on tables and behind bar. Operate till and handle customer payments
- Kitchen: Ensure cleanliness and prepare food
- Banquets & Meetings: Ensure client satisfaction
- Trained in health and safety protocols, including food handling and hygiene standards
Education
Bachelor Of Arts - Filmmaking
Screen And Film School
Brighton 06.2024
Diploma For Music Practitioners (Technology) - Music Production
BIMM University
London06.2021
Skills
- Directing
- Sound recording & editing
- Production management
- Producing
- Story boarding
- Team work and Collaboration
- Team leading
Languages
English
Bilingual or Proficient (C2)
German
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Hotel Host
Ruby Mimi
07.2024 - 02.2025
Barista
Cloud 9
07.2023 - 06.2024
Barista
Crust & Coffee
03.2021 - 06.2021
Appreciate
Hotel Baur Au Lac
08.2018 - 03.2019
Bachelor Of Arts - Filmmaking
Screen And Film School
Diploma For Music Practitioners (Technology) - Music Production
BIMM University
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