Godwin Malaluka
Gweru,Zimbabwe
Summary
Service-oriented professional with expertise in alcoholic beverage serving laws, reservation software navigation, and POS systems. Demonstrates a friendly disposition, patient and calm nature, and exceptional service-mindedness when handling difficult customers. Skilled in efficient payment processing and maintaining composure under pressure to ensure seamless customer experiences. Committed to delivering high-quality service while fostering positive guest interactions.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Waiter
Viking Cruises
04.2023 - Current
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Handled payment transactions to guarantee smooth customer checkout process.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Assisted in food preparation, resulting in timely service delivery.
- Helped reduce waiting times by swiftly clearing tables after use.
- Remained calm under pressure, ensuring better performance during peak hours.
- Maintained knowledge of menu items, leading to accurate order taking.
- Worked collaboratively with kitchen staff for efficient service delivery.
Receptionist
Kruger gate hotel
Johannesburg, South Afrifa
03.2019 - 04.2021
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Handled appointment scheduling to ensure smooth daily operations.
- Upheld confidentiality with sensitive information handling procedures.
- Completed data entry tasks whilst adhering to strict deadlines.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Managed phone calls, resulting in effective communication flow within the company.
Education
Diploma in Accounting - Accounting
Gweru Polytechcal College
Zimbabwe 01.2012 - 12.2015
Skills
- Service mindedness
- Alcoholic beverage serving laws
- Reservation software navigation
- Handling difficult customers
- Friendly disposition
- Patient and calm nature
- POS Systems
- Efficient under pressure
- Efficient payment processing
Timeline
Waiter
Viking Cruises
04.2023 - Current
Receptionist
Kruger gate hotel
03.2019 - 04.2021
Diploma in Accounting - Accounting
Gweru Polytechcal College
01.2012 - 12.2015