Godwin Agbonkhese
Technical Support Specialist
Abuja
Summary
Experienced information technology officer well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with over 4 years of experience in information technology. Recognized for cost-effective system improvements, operational streamlining, and a positive leadership style.
Overview
4
4
years of professional experience
Work History
IT Officer
Mute Swan Capital Limited
01.2019 - Current
- Manage all IT hardware, software consumables in the company (Repairs, installation and upgrade of both hardware and software) to ensure a flawless synergy or resources
- Provide technical assistance with computer hardware and software to all staff via phone, in person, or electronically
- Troubleshoot, diagnose and resolve network problems and deploy upgrades and fixes for firmware and software on network resources, thereby providing 100% efficiency and eliminating downtimes
- Manage relationships with Network Service Providers
- Provide training for staff in the use of computer hardware/ software and supervision for the use of Information Technology equipment
- Conduct network fault and performance analysis and monitor the network for availability and performance
- Provide introductory online & classroom training for company products
- Resolve technical issues in a timely manner using available resources within the company.
Technical Support Engineer
Xerox H.S Nigeria Limited
Abuja
01.2016 - 01.2019
- Basic troubleshooting, installation, maintenance and repairs on machines and designated equipment
- Responded to support requests from end users and patiently walk individuals through basic troubleshooting tasks
- Working as a member of the local team to provide efficient service delivery to all accounts
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Perform scheduled and unscheduled preventive maintenance on customers machines
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Support Engineer
Sidmach Technology Limited
Lagos
01.2015 - 01.2016
- Installation of electrical, electronic and computer equipment and other infrastructure systems
- Provide first level desktop support and general configurations
- Provide troubleshooting and technical support via phone and email
- Planned and undertook scheduled maintenance upgrades, communicate customer needs and feedbacks to the support manager
- Traveled to client sites to help with installation and troubleshooting
- Ensured all computer hardware is safe and complies with health and safety regulation
- Assist network manager with support requests.
Education
MSc Cyber Security and Digital Forensics -
Bingham University
Bachelor of Engineering: Electrical and Electronics Engineering - undefined
Ambrose Alli University
Divine Harvest Secondary School (Anambra State) - undefined
Skills
Software installation, Updates and upgradesWillingness to learn and subscription to teamworkGood interpersonal and customer service skillsAdvanced knowledge of Microsoft Office ProductsAbility to set and manage prioritiesAbility to work in a collaborative environmentTCP / IPDHCPDesktop supportTroubleshootingExcellent problem-solving abilities
Documentation and reporting
Risk mitigation planning
Data Entry
PPE Compliance
Security planning
MS Office
Teamwork and Collaboration
Accomplishments
- Achieved 35% reduction in spare usage in 2018.
- Achieved 96% customer satisfaction in 2018 customer satisfaction survey report.
- Achieved consistent #2 ranking in monthly matrix, including number of calls per day and customer satisfaction ratings.
Training
ISC2 Cybersecurity member. Information Technology Infrastructure library (ITIL). Comptia A+ UN Cyber Security awareness training.
References
Available on request
Timeline
IT Officer
Mute Swan Capital Limited
01.2019 - Current
Technical Support Engineer
Xerox H.S Nigeria Limited
01.2016 - 01.2019
Support Engineer
Sidmach Technology Limited
01.2015 - 01.2016
MSc Cyber Security and Digital Forensics -
Bingham University
Bachelor of Engineering: Electrical and Electronics Engineering - undefined
Ambrose Alli University