Godwin Agbonkhese
Technical Support Specialist
Abuja
Summary
Experienced information technology officer well-versed in infrastructure, security planning, and daily operations management. Forward-thinking and strategic leader with over 4 years of experience in information technology. Recognized for cost-effective system improvements, operational streamlining, and a positive leadership style.
Overview
4
4
years of professional experience
Work History
IT Officer
Mute Swan Capital Limited
01.2019 - Current
- Manage all IT hardware, software consumables in the company (Repairs, installation and upgrade of both hardware and software) to ensure a flawless synergy or resources
- Provide technical assistance with computer hardware and software to all staff via phone, in person, or electronically
- Troubleshoot, diagnose and resolve network problems and deploy upgrades and fixes for firmware and software on network resources, thereby providing 100% efficiency and eliminating downtimes
- Manage relationships with Network Service Providers
- Provide training for staff in the use of computer hardware/ software and supervision for the use of Information Technology equipment
- Conduct network fault and performance analysis and monitor the network for availability and performance
- Provide introductory online & classroom training for company products
- Resolve technical issues in a timely manner using available resources within the company.
Technical Support Engineer
Xerox H.S Nigeria Limited
Abuja
01.2016 - 01.2019
- Basic troubleshooting, installation, maintenance and repairs on machines and designated equipment
- Responded to support requests from end users and patiently walk individuals through basic troubleshooting tasks
- Working as a member of the local team to provide efficient service delivery to all accounts
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Perform scheduled and unscheduled preventive maintenance on customers machines
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Support Engineer
Sidmach Technology Limited
Lagos
01.2015 - 01.2016
- Installation of electrical, electronic and computer equipment and other infrastructure systems
- Provide first level desktop support and general configurations
- Provide troubleshooting and technical support via phone and email
- Planned and undertook scheduled maintenance upgrades, communicate customer needs and feedbacks to the support manager
- Traveled to client sites to help with installation and troubleshooting
- Ensured all computer hardware is safe and complies with health and safety regulation
- Assist network manager with support requests.
Education
MSc Cyber Security and Digital Forensics -
Bingham University
Bachelor of Engineering: Electrical and Electronics Engineering - undefined
Ambrose Alli University
Divine Harvest Secondary School (Anambra State) - undefined
Skills
undefined
Accomplishments
- Achieved 35% reduction in spare usage in 2018.
- Achieved 96% customer satisfaction in 2018 customer satisfaction survey report.
- Achieved consistent #2 ranking in monthly matrix, including number of calls per day and customer satisfaction ratings.
Training
ISC2 Cybersecurity member. Information Technology Infrastructure library (ITIL). Comptia A+ UN Cyber Security awareness training.
References
Available on request
Timeline
IT Officer
Mute Swan Capital Limited
01.2019 - Current
Technical Support Engineer
Xerox H.S Nigeria Limited
01.2016 - 01.2019
Support Engineer
Sidmach Technology Limited
01.2015 - 01.2016
MSc Cyber Security and Digital Forensics -
Bingham University
Bachelor of Engineering: Electrical and Electronics Engineering - undefined
Ambrose Alli University
Divine Harvest Secondary School (Anambra State) - undefined
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