GLORIA IHEKAUCHE
Business Manager
Paris
Summary
Business Manager with 8 years' experience in administrative operations, Human resource management, and business process optimization. Skilled in budgeting, procurement planning and processing, administrative and financial data handling, with a strong command of digital Office tools. Organized, responsive, and collaborative, with excellent communication skills and fluency in English. Ready to support customer relations and service functions with immediate availability.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Animateur Language Counselor
La SAS NACEL
01.2025 - Current
- Designed culturally-sensitive interventions tailored to each client's background and experiences.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Utilized motivational interviewing techniques to encourage positive change in child learning.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Central Consultant
Central Securities Clearing System
06.2023 - Current
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted stakeholders' engagement to collate, review and update collected data.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Admin and HR Manager
Creativo El matador LTD
04.2021 - 01.2023
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Project Administrative Assistant and Finance Assistant
Technoserve Nigeria
06.2020 - 07.2021
- Assisted Project Manager in tracking budget expenditures and identifying areas for cost optimization.
- Facilitated effective team meetings by scheduling appointments, arranging conference rooms, and preparing agendas for discussion.
- Organized project documents to help administrative manager and boost team productivity.
- Collaborated with cross-functional teams to ensure seamless coordination of tasks and resources.
- Procurement Administration, and ensuring all processes are according to policy.
- Maintained compliance with company policies and industry regulations throughout the entire duration of each project assignment.
- Supported resource allocation processes through accurate timesheet management and workforce planning efforts.
Customer Relations Manager & Sales Executive
Megamore Wireless Broadband Ltd
09.2019 - 01.2020
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Contract negotiations, preparation and execution, and purchase orders.
- Liaised between customers and organization with particular focus on working with sales department.
Education
Masters - Mathematical Models in Economics and Finance
Université Paris 1 Panthéon- Sorbonne
09.2024 - 06.2025
Master in Business Administration - undefined
Dangote Business School, BUK
01.2021 - 12.2022
Training on Administrative Functions and Office Management - undefined
Tom Associates
Bachelor of Art - Local Government & Development studies
Ahmadu Bello University
01.2015 - 08.2018
National Diploma (ND) - local government administration
Obafemi Awolowo University
06.2010 - 03.2012
Skills
Time management
Timeline
Animateur Language Counselor
La SAS NACEL
01.2025 - Current
Masters - Mathematical Models in Economics and Finance
Université Paris 1 Panthéon- Sorbonne
09.2024 - 06.2025
Central Consultant
Central Securities Clearing System
06.2023 - Current
Admin and HR Manager
Creativo El matador LTD
04.2021 - 01.2023
Master in Business Administration - undefined
Dangote Business School, BUK
01.2021 - 12.2022
Project Administrative Assistant and Finance Assistant
Technoserve Nigeria
06.2020 - 07.2021
Customer Relations Manager & Sales Executive
Megamore Wireless Broadband Ltd
09.2019 - 01.2020
Bachelor of Art - Local Government & Development studies
Ahmadu Bello University
01.2015 - 08.2018
National Diploma (ND) - local government administration
Obafemi Awolowo University
06.2010 - 03.2012
Training on Administrative Functions and Office Management - undefined
Tom Associates
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