GLORIA IHEKAUCHE
Business Manager
Paris
Summary
Business Manager with 8 years' experience in administrative operations, Human resource management, and business process optimization. Skilled in budgeting, procurement planning and processing, administrative and financial data handling, with a strong command of digital Office tools. Organized, responsive, and collaborative, with excellent communication skills and fluency in English. Ready to support customer relations and service functions with immediate availability.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Animateur Language Counselor
La SAS NACEL
01.2025 - Current
- Designed culturally-sensitive interventions tailored to each client's background and experiences.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Utilized motivational interviewing techniques to encourage positive change in child learning.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
Central Consultant
Central Securities Clearing System
06.2023 - Current
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
- Conducted stakeholders' engagement to collate, review and update collected data.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Admin and HR Manager
Creativo El matador LTD
04.2021 - 01.2023
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Project Administrative Assistant and Finance Assistant
Technoserve Nigeria
06.2020 - 07.2021
- Assisted Project Manager in tracking budget expenditures and identifying areas for cost optimization.
- Facilitated effective team meetings by scheduling appointments, arranging conference rooms, and preparing agendas for discussion.
- Organized project documents to help administrative manager and boost team productivity.
- Collaborated with cross-functional teams to ensure seamless coordination of tasks and resources.
- Procurement Administration, and ensuring all processes are according to policy.
- Maintained compliance with company policies and industry regulations throughout the entire duration of each project assignment.
- Supported resource allocation processes through accurate timesheet management and workforce planning efforts.
Customer Relations Manager & Sales Executive
Megamore Wireless Broadband Ltd
09.2019 - 01.2020
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Contract negotiations, preparation and execution, and purchase orders.
- Liaised between customers and organization with particular focus on working with sales department.
Education
Masters - Mathematical Models in Economics and Finance
Université Paris 1 Panthéon- Sorbonne
09.2024 - 06.2025
Master in Business Administration - undefined
Dangote Business School, BUK
01.2021 - 12.2022
Training on Administrative Functions and Office Management - undefined
Tom Associates
Bachelor of Art - Local Government & Development studies
Ahmadu Bello University
01.2015 - 08.2018
National Diploma (ND) - local government administration
Obafemi Awolowo University
06.2010 - 03.2012
Skills
Time management
Leadership
Ability to work well in teams
Research
Report Writing
Data Analysis
Proficient in Microsoft
Proficient in Google Suite
Human resource management
Timeline
Animateur Language Counselor
La SAS NACEL
01.2025 - Current
Masters - Mathematical Models in Economics and Finance
Université Paris 1 Panthéon- Sorbonne
09.2024 - 06.2025
Central Consultant
Central Securities Clearing System
06.2023 - Current
Admin and HR Manager
Creativo El matador LTD
04.2021 - 01.2023
Master in Business Administration - undefined
Dangote Business School, BUK
01.2021 - 12.2022
Project Administrative Assistant and Finance Assistant
Technoserve Nigeria
06.2020 - 07.2021
Customer Relations Manager & Sales Executive
Megamore Wireless Broadband Ltd
09.2019 - 01.2020
Bachelor of Art - Local Government & Development studies
Ahmadu Bello University
01.2015 - 08.2018
National Diploma (ND) - local government administration
Obafemi Awolowo University
06.2010 - 03.2012
Training on Administrative Functions and Office Management - undefined
Tom Associates